Business Operations Associate F/M

Job Description

We are seeking to hire a dedicated, organized, and efficient “Business Operations Associate ” to join our team in this role, you will work closely to coordinate and complete position tasks as the following:

2.1 Order Management and Operational Execution

• Support order intake and order follow-up activities according to defined local procedures and implemented ERP system.
• Assist with day-to-day transaction processing from order creation until invoicing.
• Support order release and credit notes requests.
• Carry out assigned recurring operational tasks accurately and on time

2.2 Operational Follow-Up and Escalation

• Monitor pending, blocked, delayed, or back-order cases within the assigned scope.
• Follow up missing information or open operational actions with the relevant stakeholders.
• Escalate exceptions, deviations, or recurring issues to the Operations Manager in a timely manner.

2.3 Documentation, Filing, and Data Maintenance

• Maintain proper documentation, filing, and archiving of operational records to ensure traceability.
• Update basic operational data, trackers, and follow-up files accurately.
• Ensure supporting documents are complete and available before or after execution, as applicable.

2.4 Day-to-Day Stakeholder Coordination

• Coordinate on routine execution matters with the relevant internal stakeholders such as Sales, Logistics, Finance, Customer Service, or other involved functions.
• Provide basic status follow-up on open actions within the assigned scope.
• Refer non-routine or sensitive matters to the Operations Manager.

Qualifications

• Structured and disciplined way of working
• Strong attention to detail and sense of responsibility
• Good organization and follow-up skills
• Ability to handle routine and repetitive tasks accurately
• Good communication skills
• Good command of English and French
• Good command of Excel and common business tools is a plus.

Come join a creative team, apply now!