REQUIREMENTS:

Experience - 5.5+yrs years
Strong experience in ServiceNow ITOM, CMDB, and Service Mapping
Hands-on experience in ServiceNow integrations
Experience in other modules like SPM or GRC or HRSD along with ITIL knowledge
ServiceNow certification (any module)
Strong understanding of ITOM and Service Mapping concepts
Ability to translate business requirements into technical solutions
Experience in developing and implementing technical solutions and performing integration testing
Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions)
Good understanding of CMDB data model and relationships
Strong communication and stakeholder management skills
Ability to work in a global delivery environment

RESPONSIBILITIES:

Work with the ServiceNow team to implement solutions across global locations
Provide technical expertise in ServiceNow ITOM module, especially Service Mapping
Design and implement ServiceNow integrations
Understand business needs and align them with standardized processes and system design
Develop and implement technical solutions on the ServiceNow platform
Perform component integration testing and ensure quality delivery
Support UAT and production deployments
Collaborate with cross-functional teams for seamless project execution
Troubleshoot and resolve technical issues
Ensure adherence to best practices and continuous improvement
Participate in design and code reviews and provide recommendations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Staff Engineer