Senior Analyst, Client Onboarding

Job Description

The Feature Analyst plays a critical role in shaping, defining, and delivering client-facing features on the Client Management Services / Digital Client Platforms. Acting as the bridge between business, product, architecture, and technology delivery teams, the role focuses on translating client and operational needs into clearly defined features that can be delivered incrementally and at scale across markets.

The Feature Analyst ensures that platform capabilities align to client journeys, regulatory requirements, operational models, and strategic objectives, while supporting Agile delivery through high‑quality feature definition, prioritisation, and acceptance.

Qualifications

Matric, Diploma, Degree

Experience Required

• Feature definitions and feature briefs
• Journey-to-feature mappings
• Epic and feature backlog items (ready for delivery)
• Acceptance criteria and feature test scenarios
• Dependency and impact assessments
• Feature contribution to release notes and enablement material
• 5+ years’ experience as a Business Analyst / Feature Analyst / System Analyst in complex technology environments
• Proven experience working on digital platforms or client-facing systems, preferably in banking or financial services
• Strong experience in Agile / SAFe delivery environments
• Demonstrate an ability to review initiatives from inception to completion, analyse lessons learnt and assess opportunities for improvement to create more impactful execution. Able to provide evidence of continuous improvement projects driven through data analysis and lessons learned.
• Demonstrate an understanding of project and change management principles and methodologies and applying this across different types of projects to drive tangible business value.
• Demonstrate experience coordinating and facilitating teams and groups of stakeholders to understand the pain points, investigate solutions and achieve common goals.
• Demonstrate an ability gather, review and analyse information from relevant sources and identify insights to inform Problem solving or solutioning across part of the value chain. Demonstrate an ability to position recommendations with stakeholders through data visualisation and storytelling.
• Demonstrate curiosity within area of expertise which inspires investigation into trends and new developments to inform thought leadership with stakeholders.

Personal Attributes

• Structured, analytical thinker with attention to detail
• Comfortable working with ambiguity and complex problem spaces
• Client‑centric mindset with strong delivery focus
• Confident communicator across business and technical audiences

Working Relationships

• Product Owners and Platform Leads
• Architecture and UX teams
• Agile Delivery Teams / RTE
• Operations, Client Services, and Change Enablement teams 
• Country and regional stakeholders enables joined‑up service delivery across front‑to‑back banking platforms

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise
• Developing Strategies
• Embracing Change
• Empowering Individuals
• Exploring Possibilities
• Inviting Feedback
• Making Decisions
• Producing Output
• Pursuing Goals
• Resolving Conflict
• Showing Composure
• Taking Action
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Change Enablement
• Change Management (HR)
• Client Business Case
• Client Relationship Management
• Continuous Improvement
• Creative Problem Solving
• Data Analytics & Visualization
• Innovation Leader
• Insight Storytelling
• Operations Commercial Acumen
• Process Analysis and Redesign
• Process Automation Value Management
• Project Management (Project Mgmt)
• Solution Design & Enablement
• Stakeholder Management
• Strategic Alignment & Execution
• Strategy Definition
• Feature Definition & Analysis
• Stakeholder Engagement
• Agile Delivery Support
• Platform & Change Alignment
• Quality & Governance