Guest Experience & Culture Champion

Job Description

• Own the front-of-house experience: Manage the daily flow of the front desk, visitor access, meeting room readiness, mail, deliveries, and office presentation.
• Keep the office running smoothly: Stay across kitchen and beverage stock, office supplies, shared spaces, meeting rooms, and general workplace presentation.
• Bring the workplace vibe to life: Help create a warm, social and high-care office environment through thoughtful touches, small “surprise and delight” moments, and an eye for what will make the day feel easier or better for the team.
• Support our people behind the scenes: Coordinate workplace logistics for new starters, movers and leavers, including access cards, security passes, parking, desk setup, and other office needs.
• Stay on top of maintenance and facilities requests: Log, track and follow up on office issues, repairs and scheduled services, working with building management, landlords and suppliers to get things resolved quickly.
• Work with our office partners: Coordinate with cleaners, security, maintenance providers and other suppliers to ensure our spaces stay safe, clean, stocked, and well presented.
• Keep things organised and visible: Maintain simple trackers, reports and documentation for office requests, supplies, maintenance activity, access, suppliers, and key facilities processes.
• Jump in where needed: Support ad hoc such as urgent repairs, office events, VIP visits, team activations, and other requests.

Qualifications

• Experience in hospitality, events, customer experience, premium front-of-house, workplace experience, facilities, office coordination, or a similar service-led role.
• A naturally warm, energetic and welcoming style, with the confidence to engage with employees, guests and senior stakeholders.
• A strong service mindset and the ability to create a positive, high-care experience for everyone who enters the office.
• Excellent organisation skills, attention to detail and the ability to stay calm while juggling multiple priorities.
• A proactive approach — you notice what needs doing and take ownership without waiting to be asked.
• Strong communication skills, with the ability to provide clear updates and build trusted relationships across teams.
• Confidence coordinating suppliers, building management, maintenance providers, cleaners, security teams or other external partners.
• Comfort using Microsoft Office Suite and workplace systems to manage requests, trackers, documentation and reporting.
• Flexibility to respond to unplanned issues, office needs, events and day-to-day operational requests.

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week’s Loyalty Leave each year after reaching 3 years’ service.
• Wellness initiatives with a strong focus on psychological safety.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!