Vendor Returns Specialist (m/w/x)

Job Description

• Managing goods return process for suppliers;
• Negotiating and agreeing on the logistics of returns, including pickup schedules and transportation methods with suppliers;
• Providing clear instructions to the warehouse team regarding the packing, shipping, or disposal of non-conforming goods;
• Managing technical warranty claims and tracking deposits related to returnable packaging or specialized items;
• Preparing regular reports on return volumes, supplier error rates, and financial recoveries;
• Creating detailed return protocols, maintaining accurate electronic evidence of all transactions, and ensuring the timely closure of return orders;

Qualifications

• Bachelor’s degree in supply chain management, Business Administration, Operations, Finance, or a related field (or equivalent practical experience);
•  2+ years of experience in returns management, reverse logistics, supply chain operations, or vendor management;
• Business fluency in English & Polish, fluency in German or Russian is a plus;
• Understanding of vendor agreements, return policies, credit recovery, and compliance requirements;
• Proven ability to analyze KPIs, conduct root cause analysis, and translate data into actionable improvements;
• Strong vendor-facing skills, including issue resolution, negotiation, and relationship management;
• Advanced Excel or data analysis skills; ability to build reports, track trends;
• Proactivity and a focus on development to implement new solutions that streamline the flow of goods and information;

Additional Information

• Competitive salaries based on your professional experience;
• Stable employment in a fast-growing international company;
• A cafeteria benefits system that lets you choose from options such as life insurance, private medical care, a sports card, cinema tickets, and more;
• Guaranteed 26 vacation days per calendar year, regardless of seniority;
• An extra day off to celebrate your birthday;
• Mental Wellbeing Program – free and confidential mental and physical health support services for you and your immediate family, covering a wide range of personal and work-related issues;
• AUTODOC corporate discount for purchasing car parts at special rates for personal use;
• Opportunities for advancement, further training (over 650 courses on soft and hard skills available on our e-learning platform), and coaching;
• Free English, German, and Polish language classes.