LATAM Desk Manager

Job Description

We are looking for our future LATAM Desk Manager to be a key member of the Sales team at Swissquote Switzerland. Reporting directly to the Head of Retail Sales, you will lead and develop a team of sales professionals dedicated to the Latin American market, with the objective of driving revenue growth and building long-term relationships with retail clients.

Operations Management:

• Defining and executing the commercial strategy for the LATAM retail segment in alignment with the bank’s overall objectives.
• Monitoring and analyzing sales performance (KPIs, conversion rates, client activity) to identify growth opportunities and areas for improvement.
• Collaborating with Marketing, Product, Trading, and Customer Care teams to ensure a seamless client journey and alignment of commercial initiatives.
• Developing strong relationships with high-value retail clients and key partners across LATAM to better understand their needs and deliver tailored solutions.
• Identifying new business opportunities and expanding the client acquisition pipeline across the region.
• Ensuring compliance with internal policies and applicable regulations for the targeted markets.

Team Management:

• Leading and supporting your team :
  • Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.
  • Promoting collaboration, trust, and cohesion among team members.
  • Addressing any potential conflicts among team members to your senior management and/or HR Partner.
  • Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
• Hiring:
  • Leading the recruitment process with your Talent Acquisition Partner.
  • Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
• Performance Management:
  • Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
  • Conducting under performance process with the help of your Senior Management and HR Partner.

Qualifications

• 8+ years of experience in sales within financial services, ideally with exposure to retail clients and LATAM markets.
• Proven leadership experience managing and developing sales teams.
• Strong understanding of trading products (FX, CFDs, equities, crypto) and retail client dynamics.
• Good knowledge of LATAM market specifics (client behavior, culture, regulatory awareness).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, performance-driven environment.
• Strong organizational and analytical skills.
• Languages: Spanish and English (fluent mandatory); Portuguese is a strong plus.

Additional Information

SQ2