Customer Care Representative - 20%
Swissquote
Posted about 19 hours ago
Job Description
Your mission
Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh.
Key Responsabilities
- Act as a point of contact for clients, primarily handling written inquiries (chat, email, in-app messaging), and delivering a professional, friendly, and solution-oriented customer experience.
- Provide prompt, accurate, and reliable support related to the Yuh app and banking services, ensuring a high level of service quality.
- Support clients by clearly explaining products, features, and processes in an easy-to-understand and empathetic manner.
- Ensure high client satisfaction by carefully addressing requests, executing client instructions, and resolving issues with professionalism and attention to detail.
- Identify opportunities to improve the customer experience during interactions and contribute ideas to enhance services and processes.
- Accurately document client interactions in internal systems and ensure proper follow-up where required.
- Collaborate closely with the Customer Care team and other departments to ensure smooth and efficient service delivery.
- Comply with internal guidelines, regulatory requirements, and the principles of fair client treatment at all times.
Qualifications
Your Profile
- Currently enrolled at a university or university of applied sciences (Bachelor or Master), ideally in Business, Economics, Finance, or a related field
- Strong interest in banking, fintech, and customer experience
- Excellent written communication skills and a customer-oriented mindset
- Fluent in English; German and-or French is a strong advantage
- Reliable, detail-oriented, and able to work independently
- Comfortable using digital tools and learning new systems quickly
Additional Information
This is a part-time job of 20%.
Job details
Swissquote
Banking
About
We are Switzerland’s leader in digital banking and offer our clients innovative and state-of-the-art solutions to meet their investment needs. Headquartered in Geneva, Switzerland, we have additional offices in Zurich, Luxembourg, London, Cyprus, Dubai, Hong Kong, Malta, Singapore, Bucharest, and South Africa. Swissquote Group Holding Ltd has been listed on the SIX Swiss Exchange (symbol: SQN) since May 2000 and is regulated by the Swiss Financial Market Supervisory Authority (FINMA). As well as various online trading products – including stocks, bonds, funds derivative products, and cryptocurrencies – Swissquote also provides Forex, automated solutions, and mortgage services. Today, we are proud to deliver our services to + 1 million clients with access to more than 60 stock exchanges worldwide and can trade over 3 million products through performant and secure platforms. Swissquote is the marketing brand for the activities of Swissquote Bank Ltd (Switzerland) regulated by FINMA, Swissquote Bank Europe SA (Luxembourg) regulated by the CSSF, Swissquote Bank Ltd (UK) regulated by the FCA, Swissquote Financial Services (Malta) Ltd regulated by the MFSA, Swissquote MEA Ltd. (UAE) regulated by the DFSA, Swissquote Pte Ltd (Singapore) regulated by the MAS, Swissquote Asia Limited (Hong Kong) licensed by the Hong Kong SFC, Swissquote Capital Markets (Cyprus) regulated by CySEC and Swissquote South Africa (Pty) Ltd liecensed by the FSCA.
Company Details
Key Team Members
Jean-Christophe Pernollet
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