Assist guests with check-in and checkout, including cashiering duties and room key issuance
Review arrival lists and prepare guest information systems prior to arrival
Welcome guests and provide special recognition to repeat guests and VIPs
Liaise with relevant departments to ensure guest requests and needs are met
Handle guest complaints and comments tactfully and efficiently
Manage guest communications including mail, messages, and telephone inquiries
Maintain guest privacy and confidentiality at all times
Monitor in-house credit matters and report any discrepancies
Alert Security or Duty Manager of any suspicious activity or persons

Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
Customer-oriented and professional attitude with outstanding communication abilities
Strong organizational and time-management skills

What is in it for you:

Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social and Governance (ESG) activities.

Our culture of inclusion welcomes everyone regardless of race, gender and background.

Guest Service Agent - Novotel Singapore Robertson Quay