Order Management - Agent

Job Description

Job Purpose : Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.

1. Ensure smooth and timely freight process flow
2. Ensure accurate and timely data entry into our operating system.
3. Track and trace Order management files as required.
4. Use workflows on daily basis to manage shipments
5. Monitor shipment reports to ensure total customer satisfaction
6. Ensure timely clearance and delivery of freight to customer for Import shipments.
7. Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
8. Ensure accurate and timely client and vendors billing
9. Manage intercompany invoice payments (i.e. via AJAX report)
10. Interact with our customers in arranging their international shipments, meeting customer service standards.
11. Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
12. Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
13. Understand department process flow, constantly looking for areas of improved efficiency.
14. Ensure all customers standard operating procedures are followed and updated in the DLSOP.
15. Meet KPI standards, as per the company’s procedures.
16. Overseas communications, timely responses to emails and requests (internal and external)
17. Escalation of problems to Management when necessary
18. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
19. Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

• College or University graduation or equivalent qualification
• Minimum one-year experience in logistics industry
• Microsoft Office skills (Word, Excel, Outlook...), PC skills
• Attention to detail
• English skill
• Communication skill

Additional Information

• Full time job contract
• Competitive salary
• Opportunity for promotion
• Friendly atmosphere among team
• Ability to develop
• Professional Training Plan
• Health insurance program
• Professional of working environment
• 14 annual leave days per year