Implementation Coordinator

At DC BLOX, we’re shaping the future of digital infrastructure. Our mission is to empower businesses with robust, secure, and reliable solutions that enable them to thrive in an increasingly connected world.

Founded on the principles of innovation, integrity, and customer-centricity, DC BLOX provides cutting-edge colocation, cloud services, and network solutions tailored to our clients' unique needs.

Our team is made up of passionate professionals dedicated to excellence. We foster a collaborative and inclusive workplace culture where every voice is valued and innovation is encouraged. Whether you’re an experienced industry veteran or just starting your career, DC BLOX offers a range of opportunities for growth and development.

Description Summary:

An Implementation Coordinator will manage and streamline the onboarding process for clients entering our colocation data centers and cable landing station facilities. This role is pivotal in coordinating between the Data Center and Network teams to ensure timely, efficient, and successful service implementations.

Essential Duties:

• Serve as the primary liaison and advocate for customers throughout the implementation lifecycle.

• Manage onboarding workflows using established templates and checklists to ensure process consistency and efficiency.

• Communicate implementation plans, progress updates, and timelines to internal teams and external stakeholders.

• Coordinate complex service installations, including the scheduling of site and carrier construction activities.

• Monitor and drive project progress, identifying and resolving issues proactively to maintain schedule integrity.

• Confirm service readiness and activation; ensure all operational and system-related tasks are closed in a timely manner.

• Set clear expectations with clients and stakeholders, ensuring alignment and satisfaction throughout the process.

• Maintain organized documentation and detailed project notes for internal and client-facing records.

• Exhibit strong multitasking abilities, balancing multiple concurrent projects without compromising quality or timelines.

Education/Training/Experience:

• 5 or more years’ experience with a background in industries but not limited to IT, manufacturing, or telecom.

• Associate’s degree in Information Technology, Computer Science, Engineering, or a related discipline (or equivalent technical training and work experience).

• Solid understanding of data center environments, with a focus on colocation services and client infrastructure requirements.

• Familiarity with basic network infrastructure concepts (e.g., routers, switches, firewalls, and connectivity solutions) is advantageous.

• Certifications in data center management (preferred).

• Project Management certification such as CAPM or PMP (preferred).

• Proven ability to manage cross-functional teams and coordinate with stakeholders across operations, engineering, and sales.

• Strong written communication and documentation skills; excellent attention to detail.