About Us

Our mission to revolutionize the hospitality industry. We exist to reinvent hospitality with AI-driven execution. By transforming long-term luxury rentals into exceptional short-term experiences, we deliver unparalleled quality and service to our guests.
At the same time, we empower property managers to unlock the full potential of their properties, maximizing their buildings top line. Our vision? To become the go-to solution for property managers across the U.S. We're expanding city by city, bringing our innovative approach and passion for excellence to new markets and communities. What makes Cloud9 truly unique isn’t just our commitment to service—it's our people. We believe in the power of teamwork to drive success. Whether you're a guest, a partner, or part of our team, you'll find collaboration, trust, and shared purpose at the heart of everything we do.

We don’t hire to fill seats. We hire to pull levers that move numbers. Outcomes > effort > intentions.

Our core values are speed, meritocracy, accountability, and execution.

About the Role

We're looking for an HR Generalist who thrives in fast-moving environments and enjoys balancing people, process, and compliance.

At Cloud9, this role sits at the center of the employee experience. You'll support recruiting, onboarding, payroll administration, employee relations, labor compliance, and health & safety processes while helping us build a strong foundation for growth.

This is not a highly specialized HR role.

We're looking for someone who enjoys wearing multiple hats, solving problems independently, and helping a growing company operate smoothly.

You'll partner closely with leadership, employees, external payroll providers, and recruiting teams to ensure that both people and processes scale effectively.

What You'll Do

Own Core HR Operations

Manage day-to-day HR administration across the employee lifecycle.

Maintain employee records and documentation.

Ensure personnel files and HR processes remain compliant and organized.

Support employee questions related to policies, benefits, payroll, and labor regulations.

Payroll & Labor Administration

Manage payroll novelties including vacation requests, medical leaves, absences, overtime, and other payroll variables.

Partner with payroll providers to ensure accurate payroll processing.

Review and validate payroll reports prior to submission.

Support social security processes, PILA reporting, and employee documentation.

Ensure compliance with Colombian labor regulations.

Health & Safety (SG-SST)

Coordinate and maintain Cloud9's SG-SST program.

Work with external providers and internal stakeholders to ensure compliance.

Maintain required documentation, trainings, and reporting.

Track action plans and regulatory requirements.

Ensure the company remains compliant with Colombian health and safety obligations.

Recruiting & Onboarding

Support recruitment efforts across operations, hospitality, business, and corporate roles.

Coordinate interviews and candidate communications.

Assist with onboarding and new hire integration.

Ensure a smooth employee experience from offer acceptance through onboarding.

Partner with hiring managers and recruiting teams to support hiring goals.

Employee Experience & Culture

Help create a positive employee experience across the organization.

Coordinate employee engagement initiatives and internal events.

Support performance management and employee development processes.

Act as a trusted point of contact for employees and managers.

Process Improvement & Compliance

Identify opportunities to improve HR processes and workflows.

Create and maintain HR documentation, policies, and SOPs.

Ensure compliance with labor regulations and company policies.

Support audits and reporting requirements as needed.

What Success Looks Like

Day 30

Develop a strong understanding of Cloud9's people processes, payroll workflows, and compliance requirements.

Build relationships with employees and key stakeholders.

Successfully support onboarding, payroll administration, and HR operations.

Day 90

Own HR administration with minimal supervision.

Payroll variables and employee documentation are accurate and submitted on time.

SG-SST processes are organized and compliant.

Employees know who to go to for support and guidance.

Month 12

Cloud9 has scalable HR processes that support company growth.

Compliance, payroll administration, and employee experience operate smoothly.

Recruiting and onboarding processes are efficient and well-organized.

Employees experience responsive, professional, and trustworthy HR support.

What We're Looking For

• 3–6+ years of HR Generalist, HR Business Partner, People Operations, or Human Resources experience

• Experience working in startups, SMEs, or companies with approximately 20–100 employees

• Hands-on experience managing payroll novelties and payroll administration

• Experience working with Colombian labor regulations and employment practices

• Experience coordinating SG-SST programs and compliance activities

• Experience supporting recruiting and onboarding processes

• Familiarity with social security processes and PILA administration

Skills & Qualifications

• Fluent English and Spanish (B2+ minimum; C1 preferred)

• Strong organizational and administrative skills

• Ability to manage multiple priorities simultaneously

• Excellent communication and interpersonal skills

• High attention to detail and accuracy

• Strong problem-solving mindset

• Comfortable working independently in a fast-paced environment

What Sets You Apart

• You enjoy balancing both the operational and human sides of HR

• You are comfortable moving between payroll, compliance, recruiting, and employee support

• You proactively solve problems instead of waiting for direction

• You bring structure to ambiguity

• You thrive in startup environments where priorities evolve quickly

• You maintain professionalism and confidentiality in sensitive situations

This Role Is NOT For You If

• You prefer highly specialized HR roles with a narrow scope

• You are uncomfortable managing administrative and compliance responsibilities

• You need extensive structure and established processes before taking action

• You dislike balancing multiple priorities at the same time

• You prefer large corporate environments with highly segmented HR teams

Why This Role Is Different

• You'll gain exposure across every major area of Human Resources

• You'll work closely with company leadership and employees

• You'll have meaningful ownership from day one

• You'll help build the people infrastructure of a growing company

• You'll develop a broad HR skillset spanning payroll, compliance, recruiting, onboarding, and employee experience

Why Join Us?

Cloud9 is more than a company; it’s a community of dreamers, doers, and problem-solvers who share a common goal: delivering excellence in every interaction. If you’re passionate about innovation, value teamwork, and want to grow in a fast-paced environment, Cloud9 is the place for you. Together, we’re not just building better stays—we’re building a better way forward for the hospitality industry.

Our Core Values

• Meritocracy – Performance is public, measurable, and rewarded.

• Execution – Doers win. Deliver fast, adjust faster.

• Radical Feedback – Real-time corrections, no politics.

• Championship Team – Only A-players stay. Mediocrity is cut.
  

Cloud9 does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.