Job Description
What you’ll do
The BI Data Analyst plays a trusted role in delivering high‑quality, actionable insights that support effective decision‑making across the Roadside business. Working closely with operational, technical, finance and customer teams, this role translates complex data into clear analysis, reporting and dashboards that enable teams to understand performance, identify opportunities and respond to emerging issues.
This role suits an experienced data analyst who is comfortable working with stakeholders, applying sound analytical judgement, and owning reporting and dashboard outcomes end‑to‑end, while continuing to refine their technical and business capability within a collaborative environment.
In this role, you will:
- Own and deliver recurring operational and performance reporting using governed, trusted data sources
- Design, build and maintain dashboards and visualisations in BI tools and supporting tools, ensuring clarity, relevance and usability
- Partner with stakeholders to shape analytical requirements and translate business questions into structured analyses
- Deliver ad‑hoc analysis and insights to support decision‑making, investigations and continuous improvement initiatives
- Apply strong data visualisation principles to ensure outputs are governed, consistent and supported by clear definitions and assumptions
- Maintain strong data documentation, including data definitions, lineage and refresh schedules as standard practice
- Monitor data quality and reporting reliability, contributing to incident triage and continuous improvement
- Work within sprint and backlog processes, prioritising work effectively and maintaining high standards of delivery
- Apply data governance, privacy and access controls consistently when handling sensitive or regulated information
What You’ll Bring
Essential Skills & Experience
- 3–5 years’ experience in a BI, analytics or data analysis role (or equivalent experience)
- Strong SQL capability with experience working across complex datasets
- Ability to translate data into accurate, fit‑for‑purpose visualisations aligned to audience and context
- Proven experience designing and delivering intuitive dashboards using BI platforms
- Strong analytical judgement, with the ability to independently structure and execute analysis
- Clear communication skills, with confidence explaining insights and limitations to non‑technical audiences
- Strong attention to detail and commitment to data quality, reliability and governance
- Ability to manage competing priorities and deliver outcomes with guidance
Desirable Experience
- Experience working with AI‑enabled tools to support analysis, automation, or decision‑making tasks
- Working knowledge of Python, R, Power Query/M, analytics engineering or CI/CD practices
- Experience operating in Agile or sprint‑based delivery environments
Qualifications
- Degree in Analytics, STEM, Information Systems or related discipline, or equivalent professional experience
What’s in it for you
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Enjoy a flexible hybrid work model with 2 days in the office and 3 days working from home
- Grow your career with ongoing learning, paid training, and development opportunities that help you build new skills and advance with confidence
- Progressive flexibility and well-being benefits to balance all of life's priorities
- Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Employee referral program where you may be eligible for a referral bonus of up to $2,000
- Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know You Belong
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
We’re recruiting with urgency and will be reviewing applications as they’re submitted. Early applications are encouraged. As part of our recruitment process, successful applicants will be required to complete pre-employment checks.
Join the NRMA and grow your career with us. Apply now, we cannot wait to hear from you or visit our careers site to find out more!
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
Other open roles at My NRMA(6)
For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future. Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart. From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over. As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be. Interested? We’d love to hear from you.
Key team members
Darren Jones
Michael Gabriel
Carolyn Darke
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