Job Description
The Reservations Sales Consultant is an integral position within our Reservations team. As the voice of our department for direct guests and partnership contact, the ideal candidate will have a keen focus on sales and guest experience, a true professional in communication and execution of booking conversion, working autonomously and within our friendly team environment this role will be supported and nurtured to achieve the best outcome for our business.
What You'll Do
- Creating guest loyalty and strong partnership connections by providing a professional and unparalleled level of guest service and interaction.
- Attending to telephone calls and responding to emails promptly and accurately within efficient time frames.
- Converting enquiries by cultivating a strong understanding of our product, passenger demographic and strong follow up.
- Attending to set daily tasks with a sense of urgency and vigour for booking conversion.
- Accurate entry of details into our reservations system, programs, and database to accompany manifests.
- Compiling accurate reporting for distribution to our management team.
What You'll Bring
- Experience in a similar role within - Sales, Reservations, Administration, or Guest Services.
- Intermediate computer skills, encompassing Microsoft Office.
- Proven communication skills in English (reading and writing).
- Experience in travel industry preferred but not essential.
- Experience with Reservations systems preferred but not essential.
- The ability to prioritise in a fast-paced environment.
What's in it for you
- Join a friendly, professional, supportive team environment.
- Career growth in a progressive and expanding Australian company who lead the way in expedition travel.
- The opportunity to work and travel to amazing destinations with inspiring products.
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
- Complimentary myNRMA membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gym memberships, attractions, restaurants and much more
- Discounts on a range of NRMA personal insurance products including car, home & travel.
This position is open to candidates based in Australia who hold Australian residency due to the nature of our business, with substantial Australian work experience.
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
As we screen all applicants and select candidates whose qualifications and experience meet our needs, we will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. We wish you every success!
Other open roles at My NRMA(6)
For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future. Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart. From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over. As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be. Interested? We’d love to hear from you.
Key team members
Darren Jones
Michael Gabriel
Carolyn Darke
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