Job Description
As a Regional Claims Specialist, you will take end-to-end ownership of a diverse portfolio of rental vehicle claims across your designated region. You will investigate incidents, determine liability, manage complex customer disputes, negotiate recoveries, and drive claims through to resolution while balancing commercial outcomes with exceptional customer experience.
This is a full‑time remote opportunity. While the role supports a designated region, you will work as part of a nationally connected Claims Team.
Your Role
Reporting to the National Claims Manager, you will assess liability, negotiate with third parties and insurers, and resolve disputes, while delivering a strong and consistent customer experience throughout the claims lifecycle.
Your key responsibilities will include (but are not limited to):
- Assessing liability across a range of claim types, including single vehicle incidents, multi-vehicle accidents, theft claims and third-party matters.
- Managing disputed claims and supporting the National Claims Manager with escalated or complex claims matters.
- Responding to and managing AFIA complaints and other external dispute resolution matters within required timeframes.
- Assisting with tribunal-related matters, including preparation of evidence, submissions, and attendance where required.
- Providing claims guidance and support to Branch Managers, Fleet Controllers and operational stakeholders to improve claims quality, liability outcomes and recovery performance.
- Assisting with fraud identification and investigation activities.
- Preparing and contributing to regional claims and recovery reporting to support business performance and decision-making.
Your Skills
- Experience in motor claims, rental vehicle claims, or general insurance claims handling.
- Demonstrated ability to assess liability, investigate claims, and resolve disputes in a customer-focused environment.
- Strong negotiation skills, with the ability to manage disputes and influence outcomes.
- Ability to manage a high-volume workload in a fast-paced environment.
- Strong time management and organisational skills, with high attention to detail.
- Confidence handling phone-based conversations, including challenging situations.
- Clear and professional communication skills with a customer-focused approach.
- Strong problem-solving ability and sound decision-making skills.
- Ability to work independently and contribute to a team environment.
What We Offer
At SIXT Australia we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility, leave and well-being benefits to balance all of life’s priorities.
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
- Discounts on a range of NRMA personal insurance products including car, home & travel.
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
As part of our recruitment process, successful applicants will be required to complete pre-employment checks.
Join SIXT Australia and grow your career with us. Apply now, we cannot wait to hear from you, or visit our careers site to find out more!
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.
Other open roles at My NRMA(6)
For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future. Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart. From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over. As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be. Interested? We’d love to hear from you.
Key team members
Darren Jones
Michael Gabriel
Carolyn Darke
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