General Manager: Strahan Village & Gordon River Cruises
Posted 6 days ago
Job Description
Ready for your next career challenge? Shape unforgettable guest journeys in the heart of Tasmania’s wilderness while enjoying the balance of living and working in a small, remote coastal community. Breathe fresh air, slow the pace, and immerse yourself in a truly unique lifestyle — with free staff accommodation provided.
This hands-on, full-time General Manager role offers the opportunity to lead two highly regarded operations, Strahan Village and Gordon River Cruises, under a single, unified vision. You’ll be a key driver of operational excellence, guest satisfaction, and commercial performance, balancing compassionate leadership with sound business decision-making.
As an active and respected member of Strahan’s tight-knit community, you’ll play a pivotal role in shaping culture, building strong local connections, and delivering consistent, high-quality experiences across accommodation, dining, and cruising. This is a rare opportunity to inspire teams, elevate service standards, and make a lasting impact in one of Tasmania’s most iconic destinations.
What you’ll do:
- Lead, coach and mentor the leadership team at Strahan Village to deliver consistent operational excellence.
- Drive financial performance through effective budgeting, forecasting and cost control.
- Oversee business planning and budget development for the property.
- Ensure compliance with WHS, legislative and company requirements.
- Build strong relationships with the local community and stakeholders.
- Provide strategic and executive oversight of Gordon River Cruises, partnering with specialist marine leadership to support safe, compliant operations and align guest experience and service standards across both land and marine tourism operations.
- Regular intrastate travel required to support both sites.
What you’ll bring:
- Senior leadership experience in hospitality or tourism.
- Strong commercial acumen.
- Proven people leadership capability with the ability to lead, motivate, and develop high-performing teams
- Strong organisational and problem-solving skills, with an eye for detail and a commitment to quality.
- Excellent communication and interpersonal skills, with the ability to engage effectively with guests, staff, and stakeholders.
- A proactive, hands-on approach and the ability to adapt in a fast-paced, dynamic environment.
- A genuine passion for delivering memorable guest experiences
Highly desirable:
- Experience working with marine or maritime tourism operations.
- Relevant qualifications in hospitality, business, or a related field are highly regarded.
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on a range of NRMA personal insurance products including car, home & travel
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Other open roles at My NRMA(6)
For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future. Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart. From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over. As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be. Interested? We’d love to hear from you.
Key team members
Darren Jones
Michael Gabriel
Carolyn Darke
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