Il/la Front Office Agent, sotto la supervisione del Front Office Manager, si occuperà di:

Accoglienza e cura degli ospiti dell’hotel
Gestione delle procedure di check-in e check-out
Gestione del centralino e della corrispondenza e-mail
Gestione della cassa
Attività di up-selling e cross-selling
Controllo delle pratiche di prenotazione
Due turni notturni a settimana come Night Auditor (23:00 – 7:00), supportato dal facchino di notte
Fornire informazioni dettagliate sull’hotel e sui servizi offerti, garantendo un’esperienza completa e soddisfacente per ogni ospite

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The Front Office Agent, under the supervision of the Front Office Manager, will:

Welcome and assist hotel guests
Manage check-in and check-out procedures
Handle the switchboard and email correspondence
Manage cash operations
Perform up-selling and cross-selling activities
Check reservation practices
Work two-night shifts per week as Night Auditor (11:00 p.m. – 7:00 a.m.), supported by a night porter
Provide detailed information about the hotel and services, ensuring a complete and satisfying guest experience

High school diploma
Excellent knowledge of Italian and English; a third language is a plus
At least 2 years’ experience in the role within high-standard hospitality contexts
Excellent knowledge of main hotel software
Leadership and people management skills
Initiative and ability to work independently

SI OFFRE:

Contratto stagionale a tempo determinato con inizio previsto a Marzo/Aprile 2026 con possibilità di conferma per la stagione successiva
CCNL Turismo forfettizzato
Disponibilità full-time, 5 giorni su 7, con 2 giorni di riposo nel corso della stagione
Vitto e alloggio in appartamento condiviso, utenze a carico aziendale con massimale
Formazione interna su procedure, gestione e standard Relais & Châteaux
Inserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team program
Assistenza sanitaria con medico aziendale
Programma Total Quality aziendale
Accesso agevolato ai servizi dell’hotel secondo policy aziendale

Seasonal fixed-term contract starting March/April 2026
CCNL Tourism contract
Full-time availability, 5 days per week, with 2 days off during the season
Board and lodging in shared apartments, utilities covered by the company with a ceiling
Internal training on procedures, management, and Relais & Châteaux standards
Integration into the Relais & Châteaux HR circuit and participation in the Relais Team program
Healthcare assistance with company doctor
Company Total Quality Program
Access to hotel services with exclusive employee benefit
Relais Team Program by Relais & Chateaux
Access to hotel services in compliance with company policy with exclusive discounts

FRONT OFFICE AGENT - Borgo San Felice Resort - Stagione 2026