To strengthen our management team, we are recruiting an experienced and passionate Accommodation Manager, dedicated to service excellence.

Key Responsibilities:

Oversee the front office, concierge, housekeeping, porter, and butler departments.
Ensure outstanding, personalized guest service throughout the entire stay.
Lead, train, and motivate the accommodation team (approx. 20 team members).
Uphold 5-star service standards and ensure full compliance with international hospitality norms and Relais & Chateaux commitments
Work closely with the General Manager and other department heads (F&B, spa, sales, etc.).
Manage departmental budgets and drive performance metrics (occupancy, guest satisfaction, cost control).
Handle guest complaints or sensitive issues with professionalism and discretion.

Profile:

Degree in hospitality management, luxury tourism, or a related field (BTS, Bachelor, MBA).
At least 5 years of experience in a similar position within a luxury hotel or international 5-star property.
Strong leadership, organizational, and interpersonal skills.
Fluency in English (spoken and written) is mandatory. French is a plus.
Soft Skills: Excellent organizational skills, attention to detail, good communication skills, and the ability to work with multiple departments to achieve goals.
Proficient in hotel management systems (e.g., PMS,...).
Impeccable presentation, a sense of discretion, and a strong service ethic.
International experience – experience in Africa is a plus
Job type: Full-time

What We Offer:

An exceptional working environment in the heart of Zanzibar.
A dynamic, multicultural team and a hotel driven by excellence.
A competitive expat package including accommodation, meals, annual flights, and health insurance.
Career development opportunities.

How to Apply:

Please send your CV, cover letter, and professional references to:
[email protected]

ACCOMMODATION MANAGER