Recruitment Program Specialist

Job Description

As a Program Specialist, is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process, including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired on time.

Key Accountabilities:

• Ensure the recruitment service is delivered in line with contractual obligations and client service levels
• Assist client managers during all stages of the contract labor acquisition process, including requisition intake, sourcing, and candidate shortlisting and interviewing
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting a requirement intake session with hiring managers to gather detailed job descriptions to distribute to the supply base
• Document requirement intake conversations in the appropriate database (BeeLine, Fieldglass, etc)
• Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response.
• Discuss with HM and agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process.
• Coach, manage and oversee the performance of participating staffing suppliers.
• Document all client/ supplier reported issues and track resolution through to completion, ensuring a high level of customer satisfaction in the CRM system.
• Monitor performance against contract SLA’s, requisition aging, invoicing, time and expense entry and vendor compliance tracking.
• Maintain and update monthly activity and performance reports.
• Provide constant interaction via face-to-face, email, and phone with clients, staffing vendors, contract personnel, and other partners.
• Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity.
• Liaison with managers, vendors, and the security department to ensure all necessary paperwork is completed and collected before starting assignments and at the end of assignments.
• Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security).
• Assist with the collection of company assets from vendors (laptop, badges, etc.).
• Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by the required deadlines.
• Constant interaction with vendors to ensure new hire paperwork is completed promptly to avoid onboarding delays.
• Log all client and vendor inquiries into Vendor Management System.

Qualifications

• Experience in high volume coordination activities (interviewing, on-boarding, etc.)
• At least 2 years of industry/recruiting/staffing industry experience (preferred)
• Client hiring manager/supplier/sponsor facing
• Excellent verbal and written communications
• Ability to work in a dynamic environment that changes from day to day
• Excellent analytical and problem solving/issue resolution skills
• Excellent documentation and follow up skills
• Exceptional time management
• Excellent organization skills and attention to detail
• Knowledge of MS Office (Excel, Word, PPT) and PC skills
• Able to work independently with minimal direction required for core daily responsibilities
• Medium level of direction needed for advanced responsibilities
• Customer Focused

Could this be you?

1. You are energised, outgoing, inquisitive, and looking to bring and contribute your skills to an ever-growing business – Yes!
2. Wishing to play a dynamic role on an inspiring and fully-supported platform – Yes!
3. Looking to learn, unlock new opportunities and unleash your potentials – Yes!

Then look no further!

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.