B2B Debt Collector

Job Description

MISSION :

As we expand our Debt Collection capabilities across Australia and New Zealand, we are building a high-performance team to deliver commercial recovery outcomes supported by world-class risk data and underwriting expertise. The B2B Debt Collector plays a critical role in Coface’s collections offering in ANZ. You will get the opportunity to manage a portfolio of domestic receivables, delivering strong recovery outcomes for our clients.

MAIN RESPONSIBILITIES:

Commercial Debt Recovery

• Manage a portfolio of B2B debt collection cases across ANZ
• Drive recovery through negotiation, structured follow-ups, and escalation strategies
• Engage with debtors to secure payment, negotiate settlements, and agree payment plans
• Assess debtor financial position and recommend appropriate recovery pathways
• Work with internal and external partners (legal firms, global Coface network) for escalations
• Maintain accurate case tracking and ensure maximum recovery rates

Client Advisory & Relationship Management

• Act as a trusted advisor to clients
• Provide regular updates on recovery strategies, progress, and expected outcomes
• Participate in some client meetings, reviews, and strategic discussions

Dispute Resolution & Negotiation

• Manage commercial disputes (billing, contractual, service delivery)
• Liaise with both creditor and debtor stakeholders to resolve disputes commercially
• Apply strong negotiation skills to balance speed of recovery vs value maximisation
• Communicate clearly with all stakeholders on risks, options, and recommended actions

Risk, Compliance & Governance

• Ensure compliance with Australian and New Zealand debt collection regulations
• Adhere to Coface global compliance standards (KYC, fraud awareness, data protection)
• Identify early warning signals of insolvency or financial distress
• Prepare documentation and support legal escalation where necessary
• Maintain high-quality, audit-ready case notes and reporting

Qualifications

• Strong negotiation and influencing skills
• Experience handling disputes and complex debtor conversations
• Ability to manage multiple cases with strong prioritisation discipline
• Excellent communication skills (written and verbal)
• Degree educated in Commerce, Laws or relevant subject

Ideal candidate:

• Experience in B2B/commercial debt collection or credit management is preferred but not essential
• Knowledge of insolvency processes and legal recovery frameworks
• Familiarity with credit risk data / bureau insight
• At least 1 year’s experience in a comparable role
• Commercially driven with a strong recovery mindset
• Professional, resilient, and results-oriented
• Strong stakeholder engagement capability
• High attention to detail and process discipline
• Ability to operate in a scale-up / launch environment

Additional Information

• Hybrid working model after the first month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field