SME Account Manager Team Leader, Mid-Market

Job Description

Leadership & Team Management

• Lead, inspire and develop the SME Account Management and Policy Services team, fostering a collaborative and high-performance culture.
• Provide ongoing coaching, guidance and constructive feedback to support individual growth and team capability.
• Act as the primary escalation point for complex client matters, operational issues and team queries.
• Effectively manage team capacity, workload distribution and priorities to ensure delivery against agreed service levels and deadlines.
• Champion a culture of accountability, continuous improvement, customer-centricity and regulatory compliance.
• Partner closely with the Head of Account Management on performance management, resource planning and delivery of team objectives.
• Ensure consistent adherence to policies, procedures and data quality standards, maintaining excellence in client communication.

Client & Account Management

• Manage a portfolio of SME and Mid-Market clients across both brokered and direct channels.
• Build and maintain strong, long-term client relationships, acting as a trusted advisor and key point of contact.
• Lead client meetings, reviews and negotiations, including engagement with senior stakeholders where required.
• Proactively identify and deliver cross-sell and up-sell opportunities to maximise portfolio value.
• Drive client retention, renewal and portfolio growth through proactive engagement and high-quality service delivery.

Operational Delivery & Governance

• Oversee the end-to-end administration, renewal and endorsement of SME contracts, ensuring accuracy, quality and SLA adherence.
• Support scheme renewals on an exception basis where required.
• Ensure team compliance with internal policies, regulatory requirements and risk frameworks.
• Monitor KPIs and produce regular performance insights on client activity, service delivery and team effectiveness.
• Identify and implement process improvements to enhance operational efficiency, customer experience and service quality.

Qualifications

• Bachelor’s degree in Business, Finance or a related discipline (or equivalent experience).
• Strong understanding of the trade credit insurance market and associated commercial challenges.
• Working knowledge of risk underwriting principles and claims processes.
• Proven experience leading, coaching or supervising a team within a client-focused, operational or account management environment.
• Demonstrated account management experience within SME, financial services, insurance, trade credit insurance or a related sector.
• Experience operating within a regulated environment, with a solid understanding of compliance and governance requirements.
• Strong client focus, with a commitment to delivering excellent customer outcomes.
• Excellent communication, stakeholder management and negotiation skills.
• Highly organised, with the ability to prioritise effectively and manage multiple deliverables within tight deadlines.
• Strong attention to detail, accuracy and personal accountability.
• Ability to collaborate effectively within a fast-paced, dynamic environment.
• Proficient in CRM systems and comfortable working with data to inform decision-making.

Additional Information

​​​​​​Why Join Coface?

At Coface, we offer a dynamic, international working environment where your expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced, strategic role with strong exposure to senior leadership and cross-border collaboration.

If you are a commercially minded professional looking for an exciting opportunity to make an impact, we invite you to apply.

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