Supervisor CBO

Job Description

MISSION :

Manage all supporting activities to Commercial pertaining to Coface's credit insurance business.
Monitor key operational performance for better service delivery

MAIN RESPONSIBILITIES:

Productivity: 

• The team member supports at least 60% of daily task handling and ensures all assigned tasks are completed within defined Turnaround Time 
• No. of customer complaints received in an apprising period from upstream & downstream teams or end customers.
• Perform quality check of all the team members
• Active participation in building & developing the quality framework and executing on the timely basis which would need to be reported via governance to the clients
• Identifying process gaps and training needs of the team to support - productivity & quality improvement & query management
• Task assigning as per the staff availability & capability (largely as a backup to the manager & during the absence of manager)
• Publish team performance in guidance of the manager
• Identify & implement process improvements (quality, quantity, reporting)
• Monthly Team Performance Review with Denzil.
• Improve process independency survey results in 2026 to CBO - 95%
• Lead activity in enhancing the team's productivity by 5% which is quantified and achieved via initiatives/lean projects etc.
• Prepare, present and participate in various governance calls.
• Consistent usage of activity catalog & ensuring 0 deviation.
• Promote process repository to the clients via monthly / quarterly client governance committees  
• Adhering to the Minimum common practice guidelines.

Flexibility: Must be flexible with office working hours based on business requirements.

Networking: Support other service lines, the Credit line and commercial staff in assisting with questions and interpretations of information data and scores.

Customer service: Handle complaints from debtors and risk-related data protection matters to prevent escalation of
 conflicts and consecutive image damage.

Compliance: Ensure compliance with regulations and procedures as laid down by Coface and external regulators

Qualifications

• Degree educated in Commerce, Economics or Business Administration preferred.  Other disciplines with a financial / accounting focus are accepted including any Foreign Language.
• With at least 3 years of significant work experience co-ordinating with various team activities
• Basic to intermediate knowledge of Microsoft Excel

Additional Information

• Hybrid working model after the first month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care