Services Engineer

Job Description

Sysco are currently recruiting for a onsite Services Engineer to join the Dublin, Ireland Technology team reporting to the Services Engineer Manager.

This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. 

Key Accountabilities & Responsibilities: 

• Provide technical support to Sysco operating sites across the designated region. 
• Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. 
• Assist in ensuring accurate inventory of IT assets across their region. 
• Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. 
• Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning
• Maintains documentation of support related issues.    
• Responsible for their continual improvement including uptake of training opportunities for professional and career development.  
• Participate in Agile daily standups, backlog and work in progress.  

About you:

To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who’s accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.