Partnership (CRM) Manager

Job Description

Role Overview

As Partnership Manager, you will be the primary point of contact for Immoweb's external partners — including CRM providers and our outsourced operational partners. You will be responsible for building and maintaining constructive, results-driven relationships, defining partnership strategy, managing SLAs, and ensuring the smooth adoption of new Immoweb releases, features, and products across all partner ecosystems. This role sits within the Customer Operations team and reports directly to the Head of Customer Operations.

Key Responsibilities

Partnership Strategy & Governance

• Define and execute a clear, structured partnership strategy aligned with Immoweb's business objectives.

• Develop and maintain a framework for evaluating, onboarding, and managing external partners.

• Establish governance processes to ensure accountability and transparency across all partnerships.

• Serve as the internal champion for partnerships, advocating for partner needs across product, tech, and commercial teams.

CRM & Outsource Partner Management

• Act as the primary relationship owner for CRM partners and external outsourced service providers.

• Conduct regular partner reviews to assess performance, flag risks, and identify growth opportunities.

• Build constructive, long-term relationships grounded in mutual trust and shared goals.

• Resolve partnership issues and escalations in a timely and professional manner.

SLA Management & Performance Monitoring

• Negotiate, define, and maintain Service Level Agreements (SLAs) with all key external partners.

• Monitor partner performance against agreed SLAs and KPIs, and drive corrective action when needed.

• Report on partnership health and performance to the Head of Customer Operations.

• Proactively identify risks to service continuity and work with partners to mitigate them.

Product Rollout & Implementation Coordination

• Coordinate the communication and implementation of new Immoweb product releases, features, and updates with all external partners.

• Ensure partners are properly informed, trained, and equipped to integrate Immoweb's new offerings.

• Track and validate the adoption of new releases across partner ecosystems, identifying and resolving integration gaps.

• Collaborate closely with Immoweb's Product and Tech teams to align rollout timelines with partner readiness.

Qualifications

Your Profile

Experience & Skills

• 3–6 years of experience in partnership management, account management, or a similar strategic relationship role.

• Demonstrated experience managing SLAs and holding external partners accountable to performance standards.

• Familiarity with CRM platforms and/or SaaS ecosystems — experience in the real estate or PropTech sector is a plus.

• Track record of coordinating product or feature rollouts across multiple external stakeholders.

• Strong project management skills with the ability to manage multiple workstreams simultaneously — experience with project management methodologies (e.g. Agile, Prince2) or tools is a plus.

• Excellent communication and negotiation skills, with the ability to influence without direct authority.

• A basic understanding of Product and Tech processes is a strong asset — you don't need to be an engineer, but being able to speak the language of product teams and understand release cycles, API integrations, or technical dependencies will set you apart.

Mindset & Behaviours

• Strategic thinker who can translate business goals into actionable partnership plans.

• Proactive, solution-oriented, and comfortable operating in a fast-paced digital environment.

• Collaborative team player who builds bridges internally as well as externally.

• Data-driven with a strong sense of accountability and ownership.

• Mandatory proficiency in Dutch and English. Good knowledge of French is an asset.

Additional Information

What We Offer

• A key role within a market-leading Belgian digital platform with real impact on the business.

• A collaborative and dynamic team environment within Customer Operations.

• Competitive salary and benefits package.

• Hybrid working policy with a central Brussels office.

• Opportunities for professional development and growth within the Immoweb ecosystem.