Guest Relations Officer (Part Time) (Highouse & NOVA)

ROLES AND RESPONSIBILITIES

·       Understand each guest’s needs and preferences to provide personalized service.

·       Coordinate reservation requests with the team.

·       Contribute to the smooth and efficient running of the guest experience journey.

·       Establishes and maintains positive customer contact at the restaurant/club.

·       Recognizing VIP and regular guests.

·       Communicates guest’s comments to the Guest Relations Managers.

·       Actively seek feedback from guests to identify areas of improvement.

·       Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.

·       Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.

·       Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.

·       Performs all other ad hoc duties as and when required.