ServiceNow Architecture & Design
- Define and maintain ServiceNow platform architecture
- Set standards for design, development, quality, and testing
- Design integrations and interoperability with external systems
- Translate business needs into architecture models and roadmaps
- Evaluate and select appropriate technologies
- Optimise platform performance, security, and quality
Business Analysis
- Gather and assess business and user requirements
- Translate requirements into technical solutions
- Ensure alignment between business needs and architecture design
- Present solutions to technical and non-technical stakeholders
Platform Governance & Delivery
- Supervise ServiceNow implementations and improvements
- Support development teams and architects in solution design
- Ensure consistency in service management capabilities
Continuous Improvement & Documentation
- Recommend improvements to architecture and processes
- Support risk, security, and continuity planning
- Maintain technical documentation, SOPs, and knowledge base articles
- Analyse system metrics and drive improvements

Strong hands-on experience with ServiceNow platform architecture and design
Solid understanding of ServiceNow products and service management concepts
Experience with ServiceNow administration and maintenance
Integration & architecture:
- REST APIs, Web Services
- Single Sign-On (SSO), LDAP
- Complex system integrations and interoperability
Modelling & documentation:
- Enterprise architecture tools (e.g. Sparx Enterprise Architect, ARIS)
- Technical documentation and solution design
Good understanding of IT security standards

Certifications

ServiceNow Certified System Administrator (CSA) or equivalent (required)

Key Competencies

ServiceNow Architect