Receptionist (TOS)

Voulgaris Hospitality Group is seeking a dedicated and customer-focused individual to join our team as a Receptionist. As a leading company in the hospitality industry, Voulgaris Hospitality Group has been providing quality services for over 50 years. With a commitment to the human factor and a customer-centric approach, our hotels stand out for their tradition, strong infrastructure, and exceptional management.

In this role, you will be responsible for ensuring a warm and welcoming environment for our guests from the moment they arrive. You will play a vital role in creating a positive first impression and providing excellent service throughout their stay. As a member of the Voulgaris Hospitality Group team, you will join a dedicated group of professionals who strive to exceed guest expectations and provide exceptional experiences.

Responsibilities

• Greet guests and provide a warm welcome upon arrival
• Process guest check-ins and check-outs efficiently and accurately
• Handle guest inquiries, requests, and concerns in a timely and professional manner
• Provide information about hotel services, amenities, and local attractions
• Assist in making reservations and booking hotel facilities
• Maintain accurate and up-to-date guest records
• Handle cash transactions and maintain proper cash handling procedures
• Liaise with other hotel departments to ensure guests' needs are met

Requirements

• High school diploma or equivalent
• Previous experience in a customer service role, preferably in a hospitality setting
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy in all tasks
• Ability to handle difficult situations with patience and professionalism
• Proficient in using computer systems and common office software
• Availability to work flexible hours, including weekends and holidays

Benefits

• Financial remuneration in accordance with the best practices of the market, which reflects the qualifications and experience of each candidate
• Continuous and personalized training
• Career plans and professional development opportunities
• Work in a family group with a human-centered approach and respect for the environment and society.
• Accommodation and board
• Social activities, to strengthen teamwork and corporate culture