Accountability for the management and maintenance of Service Catalogue, Service Requests Catalogue, Service Offerings
Defining, executing, monitoring and improving Service Catalogue Management practice
Setting up and reporting on Service Catalogue Management KPIs
Ensuring that the IT Service Catalogue contains accurate information
Ensuring that the existing Service Catalogue is properly reflected in the ITSM solution
Preparing communication for end users announcing new or retired IT services
Preparing required policies and Standard Operating Procedures (SOPs) supporting Service Catalogue Management practice
Contributing to all other ITIL practices
Creating a positive customer experience
Other specific duties as assigned by the team leader

At least 5 years of professional experience in IT after completed studies, with at least 2 years in a similar position
Excellent practical knowledge of IT Service Management, with hands-on experience implementing, managing, and improving Service Catalogue and Service Request Catalogue practices within an ITSM solution
Solid understanding of the IT service lifecycle and the interoperability of complex information systems
Experience applying internal IT policies (e.g. security, data protection) to service definitions and maintaining catalogue data quality in line with classification standards
Ability to gather, document, and validate service requirements with Service Owners and business stakeholders
Ability to produce and interpret Service Catalogue KPIs and drive continuous improvements based on metrics, feedback, or reviews
Skill in creating clear, user-oriented service descriptions and communicating service changes to end users
ITIL Expert certificate (non mandatory)

Service Catalogue Manager