Freelance Digital Workplace Consultant

Job Description

Arηs Group, Part of Accenture, is looking for a Freelance Digital Workplace Consultant for one of its clients at the EU Institutions in Brussels.

Context

The role operates within a complex enterprise IT environment, supporting IT infrastructure, Microsoft 365 services, cloud platforms, and digital workplace tools. It acts as a key interface between business units, end users, and central IT (Client and external providers), ensuring secure, reliable, and efficient IT services while contributing to continuous improvement initiatives.

Role & Responsibilities

• Administer and support IT infrastructure components including servers, operating systems, networks, virtualization, backups, and monitoring tools.
• Manage Active Directory environments (domains, GPOs, OUs, security and LDAP groups) and restricted access pools.
• Coordinate infrastructure, application updates, vulnerability remediation, and maintenance activities with client IT teams.
• Administer Microsoft 365 services, including SharePoint Online (Site Collection Administration), Teams governance, permissions, and new ways of working.
• Act as advisor, trainer, and coach for end users on M365 features, permissions, privacy, and collaboration practices.
• Support cloud environments (AWS, Azure, M365), including account management, security policies, cost control, and incident handling.
• Manage service requests, assets, access rights, and chargeback processes via ServiceNow and related DWP/IRM tools.
• Monitor systems, troubleshoot incidents, document procedures, and produce technical reports.
• Participate in regular coordination meetings with IT stakeholders and contribute to ongoing improvement projects.

Qualifications

Your Profile

• Strong analytical and problem-solving mindset.
• Ability to communicate clearly with technical and non-technical stakeholders.
• Customer- and service-oriented approach.
• Strong organizational and coordination skills.
• Ability to work autonomously while collaborating effectively in cross-functional teams.
• Proactive attitude toward continuous improvement and learning.
• Reliability, discretion, and respect for security and compliance requirements.

Technical Skills

• Operating systems: Windows Server (2019–2022), Linux.
• Networking: TCP/IP, DNS, DHCP, VPN.
• Active Directory: domains, GPOs, OUs, security/LDAP groups.
• Scripting: basic PowerShell and Bash.
• Infrastructure operations: system installation, patching, backups, disaster recovery, monitoring, troubleshooting.
• Cybersecurity fundamentals: firewalls, antivirus, access control, vulnerability management.
• Virtualization: VMware, Hyper‑V (optional).
• Databases: SQL fundamentals.
• Cloud & platforms: Microsoft 365, SharePoint Online, Teams, Azure, AWS (EC2, S3, RDS, IAM).
• Enterprise tools: ServiceNow, JASSPR, MOSAIC, iCOCO, Dynatrace, GOVIS2, OMS.
• Application servers and middleware: WebLogic, Tomcat.
• Documentation, technical reporting, and cost/billing follow‑up.

Additional Information

WHAT´S IN IT FOR YOU?

• We value your contribution, which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.