Job Description
The Safety & Security Manager is responsible for ensuring the safety, security, and well-being of guests, employees, contractors, visitors, and hotel assets. The role oversees all aspects of hotel security operations, fire and life safety systems, emergency preparedness, crisis management, investigations, loss prevention, and compliance with local regulations and Accor brand standards. The incumbent will develop and implement security strategies, policies, and procedures to maintain a safe and secure environment while supporting the hotel's operational and guest service objectives.
1. Security Operations Management
- Plan, organize, direct, and control all security operations of the hotel.
- Ensure effective deployment of security personnel across all hotel areas.
- Monitor CCTV systems, access control systems, alarm systems, and other security technologies.
- Conduct regular patrols and inspections of guest areas, back-of-house areas, car parks, waterfront facilities, and critical infrastructure.
- Ensure proper key control and restricted access management.
- Review and enhance security procedures to mitigate risks and vulnerabilities.
2. Safety & Fire Life Safety Management
- Lead the hotel's Fire, Life, Health, Safety, and Security (FLHSS) program.
- Ensure compliance with Fire Services Department regulations, OSHA requirements, and local authority requirements.
- Conduct regular fire drills, emergency exercises, and evacuation training.
- Monitor the maintenance and testing of fire alarm systems, firefighting equipment, emergency lighting, and life safety systems.
- Investigate safety hazards and recommend corrective actions.
3. Risk Management & Loss Prevention
- Conduct periodic risk assessments and security audits.
- Identify potential threats and implement preventive measures.
- Develop and maintain a comprehensive loss prevention program.
- Investigate incidents involving theft, fraud, accidents, property damage, misconduct, or security breaches.
- Prepare detailed incident reports and recommend preventive actions.
4. Emergency Response & Crisis Management
- Develop, implement, and maintain emergency response plans.
- Serve as Incident Commander during emergencies.
- Coordinate responses to fire, medical emergencies, natural disasters, bomb threats, security incidents, and other crises.
- Liaise with emergency services, police, fire department, hospitals, and relevant authorities.
- Conduct post-incident reviews and implement improvements.
5. Team Leadership & Development
- Recruit, train, coach, and develop the Security team.
- Conduct performance evaluations and disciplinary actions when necessary.
- Prepare duty rosters and ensure adequate staffing coverage.
- Conduct regular briefings and departmental meetings.
- Promote a culture of vigilance, professionalism, and customer service excellence.
6. Compliance & Governance
- Ensure compliance with hotel policies, corporate standards, and statutory requirements.
- Maintain security licenses, certifications, and departmental records.
- Manage departmental SOPs and update them regularly.
- Ensure all contractors and visitors comply with hotel safety requirements.
- Participate in internal and external audits.
7. Guest & Employee Safety
- Ensure a safe and secure environment for guests and employees.
- Respond professionally to guest concerns relating to safety and security.
- Support VIP arrivals, major events, conferences, and high-profile guests.
- Promote safety awareness programs across the hotel.
- Work closely with Human Resources on workplace safety and employee well-being initiatives.
8. Budget & Asset Management
- Prepare and manage the departmental budget.
- Control expenditures related to security operations.
- Recommend investments in security technology and equipment.
- Ensure proper maintenance and utilization of security assets.
- Monitor vendor and contractor performance.
Qualifications
- Bachelor's Degree or Diploma in Security Management, Law Enforcement, Occupational Safety & Health, Hospitality Management, or related field.
- Professional certifications such as Certified Protection Professional (CPP), NEBOSH, SHO, or equivalent are an advantage.
- Minimum 5 years of security management experience in a hotel, resort, or large hospitality operation.
- Experience managing Fire & Life Safety programs.
- Knowledge of Malaysian OSHA, BOMBA regulations, and hotel security best practices.
Other open roles at Accor(6)
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Key team members
Antoine Couve
Emmanuel de Feydeau
Raoul PICCIN
Julie White
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