Job Description
To specifically attend to client’s complaints on behalf of the company for the short - term insurance. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e., Call Centre, social media and other mandated platforms.
Qualifications
Type of Qualification: First Degree
Field of Study: Insurance Related Qualification
Experience Required
Insurance & Asset Management
3-4 years industry related experience for both short term/long term. Working experience in the position. Broad personal lines insurance experience
.
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Providing Insights
- Showing Composure
- Taking Action
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Call Reporting
- Compliance
- Customer Reception and Channeling
- Digital Analytics and Reporting
- Product and Services Knowledge
- Promote Good Governance, Risk & Control
- Risk Awareness
Other open roles at Standard Bank Group(6)
The Standard Bank group is a leading financial services provider that supports Africa’s growth and development.
Key team members
Jason Marsden
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