Cash Consultant

Job Description

To manage all cash-related client demand in-branch (walk-in clients, ATM/ANA support and cash assets) by executing transactions accurately, safely and in line with laid-down procedures, while identifying opportunities to migrate clients to appropriate channels and supporting sales through quality client engagement.

Key responsibilities:

• Deliver end-to-end cash service by engaging walk-in clients, understanding demand, completing cash and card-related transactions accurately, and ensuring a consistent client experience.
• Manage branch cash assets by handling, controlling, moving, storing and balancing cash in line with policy, limits and governance requirements, including receiving cash from SBV and clients.
• Maintain ATM/ANA availability through replenishment, balancing, basic maintenance and troubleshooting, and escalating technical or system issues to the relevant control teams to maximise uptime.
• Execute risk and compliance discipline by adhering to duty of care requirements, escalating transactions above limits, and protecting client information through correct documentation sequencing, filing and confidentiality.
• Support operational reporting and continuous improvement by completing required reports, updating MIS/capability charts, collating failure/variation information, and applying self-correcting actions to improve service delivery.

Qualifications

• NQF 5 FAIS-recognised qualification (Required)

Minimum experience:

• 1 to 2 years’ branch banking experience in a frontline cash/teller or similar role, supporting walk-in client demand and high-volume transactions.
• Proven cash handling capability including bulk cash processing, balancing, cash control, and working within prescribed limits, with a strong record of accuracy (low differences/errors).
• Experience supporting ATM/ANA operations (e.g., replenishment/balancing and first-line troubleshooting) within strict operational and regulatory requirements.
• Working knowledge of branch governance and compliance including laid-down banking procedures, audit readiness, confidentiality and risk escalation protocols.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches and Examining Information
• Articulating Information and Understanding People
• Exploring Possibilities and Generating Ideas
• Making Decisions and Managing Tasks
• Producing Output and Upholding Standards
• Following Procedures and Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)