Staff Consultant - Functional Business Analyst / eCommerce

Job Description

1. Native Portuguese speaker with strong verbal and written English communication skills, capable of acting as the primary bridge between Brazil-based business stakeholders and India-based delivery teams.
2. 7+ years of Business Analysis experience in eCommerce, Retail, Omnichannel Commerce, Digital Commerce, or Customer Experience programs.
3. Lead requirement gathering workshops with business users, product owners, and stakeholders; translate business needs into clear functional requirements, user stories, and acceptance criteria.
4. Deep understanding of eCommerce processes such as product catalog, search, pricing, promotions, cart, checkout, payments, order management, returns, and customer journeys.
5. Work closely with development, QA, architects, and product teams to clarify requirements and ensure successful delivery of solutions.
6. Facilitate discussions between customer and technical teams, resolve functional queries, and ensure alignment on scope, priorities, and business objectives.
7. Support Agile ceremonies including backlog grooming, sprint planning, UAT, defect triage, and release readiness activities.
8. Experience working with enterprise eCommerce platforms such as Salesforce Commerce Cloud, Adobe Commerce (Magento), Shopify, SAP Commerce, VTEX, or similar platforms.
9. Ability to analyze business processes, identify gaps, recommend improvements, and drive solution discussions with stakeholders.
10. Experience working with global or distributed teams, managing multiple stakeholders, and supporting large-scale digital transformation or eCommerce implementation programs.