Job Description
A successful Customer Service Representative must consistently demonstrate the company’s Mission and Values. Must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Customer Service Representative must be able to effectively manage multiple tasks simultaneously, and deal with a constantly changing atmosphere. Finally, they must have a strong mindset for growth, as we are continuously striving to expand business.
Essential Duties and Responsibilities include but are not limited to:
- Maintaining and developing business opportunities with the company's current customer base.
- Servicing customer's freight and shipment needs on a daily basis.
- Strategically planning customer's freight to ensure on-time service while also balancing our driver's needs.
- Cultivating new business opportunities with prospective customers and freight brokers.
- Updating and maintaining various customer TMS portals.
- Enter Load off EDI
- Assist 3C Planner
Qualifications
- Existing or prior proven experience in a corporate customer service role (Required)
- Supply Chain or logistics experience (Preferred)
- Excellent written and oral communication skills (Highly desired)
- Proven experience and technical understanding of Microsoft Office Suite including MS Excel, MS Word, MS Teams, MS Outlook
- A positive attitude and willing to collaborate in a TEAM environment
- A strong sense of urgency
Education:
- High School Diploma/GED
- 1-3 years experience in the field
- Background in Marketing, Operations, Sales and Supply Chain Management***
Additional Information
This job is a salary position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.
PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.
Other open roles at PS Logistics(6)
1 Year of OTR Required.No Flatbed Experience NeededFlatbed Training is Provided! The inception of SEL Transportation traces back to the merger of two thriving enterprises, DT Freight and Southeast Logistics. The union formed under the umbrella of the PS Logistics family of companies, prioritizing the triumphs of both collaborations in every strategic choice. Empowered by a robust fleet of over 370 trucks, we unlock substantial opportunities for our drivers and customers, redefining efficiency. Armed with 44 years of service, we recognize that trust stands as the bedrock of every partnership.
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