Customer Care Manager FOOD

Job Description

• This is a Customer Care Manager job, not only people management but also handling own responsible countries in terms of operation.
• Lead, motivate, develop Customer Care Specialist team and are responsible for target setting and team performance improvement and evaluation.
• Co-operate with service sales managers, field service engineers and manufacturing sites on quote and delivery.
• Handle for spare part process, Modernization order and FS offer process.
• Interface for customers for spare part inquiries.
• Follow up open quotes, inquiries and payment.
• Process customer inquiries, quotes, and orders from entry to the dispatch of the delivery in SAP.
• Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes.
• Support the parts identification with technical teams.
• Work with the purchasing team and factory to determine prices and delivery time.
• Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction.
• Monitor the status and control schedule internally and externally to meet timeline.
• Maintaining correct master data. Document and leverage important customer information across departments.

Qualifications

• Minimum of 3-5 years’ experience in customer service (spare parts sales) in a regional role and in managing team.
• Good experience with ERP systems (SAP is preferred) and MS Office
• Very good English, both spoken and written. Knowledge of other languages is an advantage
• Excellent in Thai communication
• Detail-oriented and excellent problem-solving skills
• Strong customers orientation
• Strong communication skills and able to handle multiple tasks using organizational skills
• Proven ability to work independently on your own initiatives as well as in a team environment
• Good team player with ability to support colleagues

Additional Information

• Minimum of 3-5 years’ experience in customer service (spare parts sales) in a regional role and in managing team.
• Good experience with ERP systems (SAP is preferred) and MS Office
• Very good English, both spoken and written. Knowledge of other languages is an advantage
• Excellent in Thai communication
• Detail-oriented and excellent problem-solving skills
• Strong customers orientation
• Strong communication skills and able to handle multiple tasks using organizational skills
• Proven ability to work independently on your own initiatives as well as in a team environment
• Good team player with ability to support colleagues