Associate Analyst - Collections (German speaker)

Associate Analyst – Collections (English and German Language)

This is a hybrid working-pattern role, and you will be required to be in the office on Tuesdays, Wednesdays, and Thursdays, with flexibility on Mondays and Fridays. This is a full-time position.

Are you ready to play a key role in supporting the customers of the world’s most iconic entertainment companies? Hasbro is seeking a detail-oriented customer service professional to support our Credit Collections Team in providing top-class customer focus. As our Associate Analyst - Collections, you will play a pivotal role in ensuring that invoices and chargebacks are paid promptly in line with Hasbro customers’ payment terms.

This role demands a strong command of Credit Collections, attention to detail, and customer orientation, paired with excellent communication and influencing skills. You must be able to confidently speak English and German, and any other European language will be advantageous.

Job Responsibilities:
• Ensure that invoices and chargebacks are paid promptly in line with Hasbro customers’ payment terms by contacting the customers before the due date using telephone and email
• If invoices are not paid on or before the due date, identify the overdue and take appropriate follow-up action
• Establish and maintain a good working relationship with Hasbro customers to facilitate prompt payment and identify issues quickly
• Establish and maintain a good working relationship with the other departments in Hasbro
• Obtain remittances from Hasbro customers so that the Accounts Receivable team can apply payments correctly
• Reconcile accounts with the Hasbro customers if necessary
• Investigation of certain items on the ledger and liaison with the customer to resolve, e.g., credits taken twice
• Provide feedback to the Collections Manager on the status of accounts and any issues
• Provide feedback to the Credit team on reasons for non-payment to avoid blocked orders

Skills/Knowledge/Experience:

• Relevant experience in a Credit Collections environment
• Ability to communicate well both verbally and in writing in English and German
• Excellent customer focus and experience of dealing with large corporate customers
• PC skills – SAP (ideally SAP SD, the sales and distribution model of customer accounting), Excel, and Word
• Ability to persuade and influence accordingly, and handle difficult customers/situations, and know when to escalate to the Collections Manager
• Ability to handle multiple tasks, prioritize, plan, and organize without direct supervision
• Pays close attention to detail and respects business processes
• Solves problems by working with other teams or on their own

The base salary range for this position is €38,600 to €58,000. The hiring range will vary based on factors such as experience and skills.

#LI-Hybrid