Senior Business Analyst

Job Description

Job Description

You will join SEEK as a Senior Business Analyst in the AI and Platform Services (AIPS) Delivery and Operations function, reporting to the Program Manager and working with AI Product Managers, Engineers and Data Scientists — including the Pricing and Performance team — to deliver high-value AI products using cutting-edge technology.

You will lead complex business analysis across AI product initiatives, from requirements and process design through to agile delivery, risk management and change adoption, ensuring new AI-driven systems and processes deliver measurable business outcomes that support SEEK's purpose of helping people live more fulfilling and productive working lives.

Key Responsibilities

• Engage stakeholders to define AI product initiative scope, objectives and deliverables, and gather and validate requirements and feedback across the lifecycle.
• Lead the collection and documentation of complex business requirements, user stories, use cases and acceptance criteria for AI product initiatives.
• Analyse, prioritise and trace requirements, clarifying scope, dependencies and business value to guide decision-making.
• Map and document current ("as-is") and future ("to-be") business processes to enable business transformation and AI-driven improvements.
• Support solution design and assess proposed solutions against stakeholder needs, ensuring they deliver measurable value and quality outcomes.
• Drive agile delivery by leading iteration planning, backlog refinement, reviews and retrospectives, monitoring progress and driving continuous improvement.
• Identify and manage technical, operational and market risks, support change management, and help embed new systems or processes with stakeholders.
• Facilitate workshops and cross-functional meetings, coach and mentor junior team members, and share best practices across BA and AIPS communities.
• Collaborate on test case development and support testing and defect resolution to ensure solutions meet agreed requirements and standards.
• Liaise with third-party vendors as needed, supporting SLA compliance and contributing to recruitment and onboarding activities in the team.

Qualifications

• Extensive experience leading business analysis for complex initiatives, including end-to-end requirements, documentation and stakeholder engagement.
• Deep experience with agile delivery, including iteration planning, backlog refinement, reviews and retrospectives across multiple iterations.
• Strong stakeholder management and facilitation skills, with experience leading workshops and high-level discussions in complex environments.
• Proficiency with business analysis and delivery tools such as JIRA, Confluence, SQL and business process modelling techniques and tools.
• Proven ability to identify and manage risks, dependencies and change impacts across large or complex initiatives, including mitigation strategies.
• Experience working with data-driven or AI-related products, with confidence using data to connect requirements, model behaviour and business outcomes.

Additional Information

About the team

You will be a member of the Delivery and Operations team within AI and Platform Services, alongside a Program Manager, other Business Analysts and an Operations Analyst.

The team's dual purpose is to drive delivery excellence across AI product initiatives and to manage key operational elements such as R&D investment, cost management and budget oversight for AIPS.

You will initially embed with the Pricing and Performance squad, working closely with squad leads on pricing, ad performance and other products for hirers, before potentially spanning one or more additional AI product delivery teams made up of AI Product Managers, Engineers and Data Scientists, working in agile, cross-functional squads to optimise the delivery of AI products.

You will also collaborate with front-end delivery teams, data and analytics teams and functions such as Strategy, Sales and Service, People & Culture, Finance, Go-to-Market, Security, Architecture, Data Services, Enterprise Applications, Service/Incident Management and Infrastructure across APAC, in a fast-paced, supportive culture that values passion, collaboration, delivery excellence and long-term thinking.

At SEEK we offer:

• Annual Performance Bonus Plan
• Support of flexible working, including a mix of office and work from home days depending on your role.
• Paid and unpaid leave benefits including Personal Flexi Days  as well as the opportunity to purchase additional leave
• Tailored career development planning (including Education Assistance Program)
• Professional development sessions with industry leading guest speakers

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.