VodafoneThree - Operations Support Senior Specialist

Job Description

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.  

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity. 

This is a role for someone who thrives in a fast paced environment, loves solving problems, and is energised by working with people. You’ll be commercially aware, customer obsessed, and confident using data to influence decisions.

What you’ll do 

• Monitor daily operational performance across teams, ensuring KPIs, SLAs, and quality standards are consistently met. 
• Analyse performance trends to identify risks, opportunities, and areas for improvement. Turning analysis into actionable improvements.
• Achievea commercial targets through effective partner management.
• Work closely with operations to support action plans that improve efficiency, customer experience, and commercial outcomes. 
• Support the delivery of operational initiatives, process changes, and continuous improvement activity. 
• Provide clear, concise reporting and insights to operational leaders. 
• Act as a point of support for frontline teams, helping remove blockers and ensuring smooth day to day delivery. 
• Champion best practice and contribute to a positive, high performance culture. 
• Support onboarding, training, and communication activity where required.

Qualifications

• Passionate about delivering brilliant customer experiences.
• Performance focused.
• Ability to identify trends and set actions for improvement.
• Excellent communication and relationship building skills.
• Ability to work collaboratively with leaders and frontline teams.
• Leadership and strategic skills
• Strong organisational skills and attention to detail.
• Analytical skills with the ability to interpret data and turn insight into action.

Worried that you don’t meet all the desired criteria exactly?  

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. 

Additional Information

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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