HVAC Technical Support Specialist
Bosch-HomeComfort
Posted 5 days ago
Job Description
We are seeking a skilled Hitachi VRF Ductless Mini Technical Support Specialist to join our team in Irving, United States. In this role, you will provide expert technical support for Hitachi Variable Refrigerant Flow (VRF), and Mini Splits systems ensuring optimal performance and customer satisfaction.
- Deliver high-quality technical support for Hitachi VRF systems via phone, email, and remote diagnostics
- Troubleshoot complex HVAC issues and provide effective solutions to customers and field technicians
- Analyze system performance data and recommend improvements for energy efficiency and system longevity
- Create and maintain detailed technical documentation, including troubleshooting guides and best practices
- Collaborate with the engineering team to address recurring issues and contribute to product improvements
- Stay up-to-date with the latest developments in VRF technology and HVAC industry trends
- Assist in the development of technical content for customer-facing materials and knowledge bases
- Participate in on-call rotations to provide support for critical customer issues
Qualifications
- 5+ years of experience in HVAC technical support, with a strong preference for VRF system experience
- In-depth knowledge of Hitachi VRF systems and their components
- EPA certification required; Hitachi VRF certification strongly preferred
- Excellent troubleshooting and problem-solving skills, with a keen attention to detail
- Proficiency in using HVAC diagnostic tools and software
- Strong technical writing skills for creating clear and concise documentation
- Exceptional customer service and communication skills, both verbal and written
- Ability to explain complex technical concepts to both technical and non-technical audiences
- Experience with building automation and controls systems
- Knowledge of energy efficiency principles in HVAC applications
- Willingness to work flexible hours and participate in on-call rotations as needed
- Ability to work independently and as part of a team in a fast-paced environment
Additional Information
Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!
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Job details
Bosch-HomeComfort
Software Development
About
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development. Instagram: https://www.instagram.com/boschglobal/ Facebook: https://www.facebook.com/BoschGlobal Glassdoor: https://bit.ly/3raTZnH Imprint: www.bosch.com/corporate-information Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
Company Details
Key Team Members
Prof. Dirk Slama
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