Manager, Salesforce Operations & Enablement
Posted 7 days ago
Job Description
Execute daily surveillance activities by monitoring dashboards, identifying exceptions, and ensuring adherence to agreed SLA’s to minimize inefficiencies and mitigate reputational risk. Implement assigned projects and initiatives, track progress, and escalate risks as needed. Support process improvement by identifying inefficiencies and contributing to risk mitigation and compliance efforts.
Qualifications
Type of Qualification: First Degree
Field of Study: Investment Banking
Type of Qualification: First Degree
Field of Study: Risk Management
Qualification: RE5, Salesforce Ranger
Experience Required 3-4 years experience
In-depth experience in Client Services environment, Banking and asset management in South Africa
Working knowledge of rules and regulations governing various operational functions
Experience in financial services, particularly in operations or compliance or audit or risk management
Experience in leading and implementing operations change enablement projects
Knowledge of surveillance tools and systems, and relevant regulatory frameworks
Familiarity with and knowledge of investment products and services
Additional Information
Behavioural Competencies:
- Challenging Ideas
- Checking Things
- Convincing People
- Developing Expertise
- Documenting Facts
- Embracing Change
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Meeting Timescales
- Taking Action
- Team Working
Technical Competencies:
- Automation Acumen
- Client Relationship Management
- Collaboration
- Compliance
- Continuous Improvement
- Financial Industry Regulatory Framework
- IT Systems
- Legal Compliance
- Operations Risk Management
- Process Auditing
- Process Management
- Project Management (Project Mgmt)
- Promote Good Governance, Risk & Control
- Research & Information Gathering
- Risk Management
- Solution Design & Enablement
- Stakeholder Management
Other open roles at Standard Bank Group(6)
The Standard Bank group is a leading financial services provider that supports Africa’s growth and development.
Key team members
Jason Marsden
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