Manager, Onboarding

Job Description

To oversee and manage the operational delivery of the onboarding function, with a specific focus on internal operations, leading a team to drive operational performance, efficiencies, and productivity, ensuring adherence to world-class operations standards, in achieving world-class quality and service standards while effectively mitigating financial and reputation risks.

Qualifications

Type of Qualification: Advanced Diploma
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Service Management
Operations
5-7 years
Advanced experience in operations management, with a focus on client onboarding or related functions within the banking or financial services industry.
Advanced general client services and / or support experience with seasoned technical experience in client onboarding
Demonstrated success in driving operational performance, efficiencies, and productivity to meet quality and service standards.
Experience in mitigating financial and reputation risks associated with onboarding processes.
Proven track record of leadership and strategic management, with experience in leading teams to achieve operational excellence and drive performance improvement initiatives.
Strong understanding of onboarding processes, including knowledge of regulatory requirements and industry best practices.

Additional Information

Behavioural Competencies:

• Developing Expertise
• Directing People
• Embracing Change
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Resolving Conflict
• Upholding Standards

Technical Competencies:

• Automation Acumen
• Automation Enablement
• Client Relationship Management
• Coaching and Mentoring Operational Practices
• Collaboration
• Continuous Improvement
• Operations Risk Management
• Resource & Capacity Optimization
• Strategic Alignment & Execution