Manager, Relationship, Flexipay

Job Description

To grow and retain client relationships as per allocated FlexiPay segment/sector portfolio (e.g., Agribusiness, Public Sector; and Consumer). To execute on the offering, related toolbox(es), initiatives and activities aimed at optimising both client experience and profitability for the bank.

• Deliver revenue and portfolio growth targets in line with approved budgets by effectively converting leads generated through Business Banking, Personal Banking, Corporate and Investment Banking, and other business units.
• Identify and develop new business opportunities through direct customer engagement, joint sales calls, and field visits with relationship and sales teams. Build and maintain a robust sales pipeline through direct prospecting and collaboration with Relationship Managers, Business Bankers, Digital Banking teams, and other stakeholders.
• Manage the end-to-end sales cycle including prospecting, acquisition, onboarding, activation, and retention of  Non -SBU merchants.
• Monitor platform performance, conduct root cause analysis of operational challenges, and implement corrective measures to improve customer adoption and utilization.
• Work closely with Relationship Managers, Merchant Solutions Service Consultants, Product Teams, Operations, IT, and Marketing teams to drive customer acquisition and retention

Qualifications

• First Degree Business Commerce, Finance and Accounting or related from a recognised Institution
• 5-7 years relationship management experience as a Business Banker or Relationship Manager. Experience in dealing with customers at all levels.
• Significant product knowledge including specialised products and financial structures.
• Experience in budgeting, forecasting, cost control and client financial analysis.
• Experience in preparing and motivating Credit applications is essential.

Additional Information

Behavioural Competencies:

• Developing Strategies
• Providing Insights
• Pursuing Goals
• Showing Composure
• Taking Action
• Understanding People

Technical Competencies:

• Economic Capital Management
• Financial Acumen
• Process Governance
• Risk Identification & Reporting
• Risk Response Strategy
• Risk/ Reward Thinking