Specialist Customer Service Location

Job Description

• Manages day-to-day customer service for selected customers (one face to the customer for pre-series, series and aftersales) incl. coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
• Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues
• Processes customer orders, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country
• Gathers and shares information regarding customer production program
• Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected
• Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency
• measures are not sufficient
• Manages customer packaging
• Manages customer logistics complaints
• Conducts cycle counting and stock take to ensure inventory accuracy in the ADC'.
• Supports implementation of customers terms, conditions and standards, including customer specific processes
• Monitors actual costs & implements actions to reach costs targets and contributes to yearly planning of structure cost budget
• Supports sales for VCM related recharges to customers (obsolete material, freights, services)
  Team Leader: Regularly reviews the supplier delivery performance evaluation

Qualifications

• Level of Education: Master’s degree (BAC+5)
• Branch Of Study: Supply chain management, Logistics management.
• Experience : 2 Years.
• Language : French and English are mandatory

Additional Information

• A competitive and tariff-based Salary.
• Growing both professionally and personally by means of the various learning and training activities of the LEONI academy 
• An Open , tolerant and diverse work environment

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
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