Claims Team Manager

Job Description

We’re looking for a people‑focused leader to manage and develop a team of Health Claims Advisors, ensuring fair, timely and high‑quality outcomes for customers. Offering a salary of up to £45,000 depending on experience. This role plays a key part in creating an inclusive, high‑performing culture, with a strong focus on performance leadership, coaching and continuous improvement while delivering compliant and customer‑centred decisions.

What you'll be doing:

• Leading and inspiring a team to deliver strong performance, engagement and customer outcomes
• Coaching and supporting colleagues through regular feedback and meaningful performance conversations
• Addressing performance, behaviour and absence concerns constructively and in line with company frameworks
• Creating an inclusive, accountable team culture with clear expectations and support for development
• Overseeing the review and authorisation of claims decisions within agreed authority levels
• Using performance data and insight to identify trends, manage risk and drive service improvements
• Working collaboratively with internal teams and stakeholders to support service delivery and customer experience
• Contributing to planning, forecasting and effective allocation of work to meet service standards

Who we're looking for:

• Experience leading and developing people in a performance‑driven environment
• Background in a customer‑focused operational role
• Strong coaching, communication and decision‑making skills
• Confidence using data and insight to manage performance and improve outcomes
• Understanding of regulatory, conduct and data protection requirements
• Ability to build effective relationships across teams and stakeholders
• A proactive, organised and resilient approach to change and competing priorities
• Commitment to fairness, inclusion and delivering positive customer outcomes

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.