Claims Assessor

Job Description

We’re looking for an experienced, motivated and detail‑focused Claims Assessor to join our Group Protection Claims team. Offering up to £42,000 depending on experience. In this role, you’ll play a key part in delivering a proactive and high-quality claims service, supporting customers and clients at important moments while ensuring fair and accurate outcomes.

What you'll be doing:

• Assessing and triaging new Group Protection claims and identifying required evidence
• Managing claims end to end, making fair and accurate decisions on liability
• Authorising and processing claim payments within agreed authority levels
• Building and maintaining relationships with IFAs, employers and stakeholders
• Reviewing medical evidence and determining next steps in the claims process
• Supporting rehabilitation and return‑to‑work solutions where appropriate
• Using data and insight to support portfolio management and identify trends
• Ensuring service delivery meets quality, regulatory and customer expectations

Who we're looking for:

• Experience in claims, Group protection is desirable
• Strong analytical skills and ability to make balanced decisions
• Excellent communication skills, both written and verbal
• Ability to build relationships with customers and stakeholders
• Good understanding of customer needs and delivering fair outcomes
• Strong attention to detail and ability to manage workloads effectively
• Awareness of regulatory requirements and data protection
• Interest in developing knowledge of Group Protection products and claims

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.