Membership Product Director - Dis-loyalty (12-month FTC)

Job Description

Key Responsibilities

Product Strategy & Vision

• Define and own the product strategy for the Dis-loyalty membership platform, ensuring clear alignment with Ennismore's commercial and brand objectives.
• Set a compelling, forward-looking product vision that delivers engaging, personalised, and scalable digital experiences – with an AI-first approach at its core.

Group Product Roadmap (Beyond Dis-loyalty)

• Own and drive the Group Product Roadmap in close partnership with Engineering leadership, maintaining rigorous prioritisation, stakeholder alignment, and clear cross-functional communication at every stage.

Product Experience & Optimisation

• Take full ownership of the customer-facing product experience across the Dis-loyalty app, web platforms, booking engine, and brand websites.
• Drive continuous improvement in customer experience, platform scalability, operational efficiency, and overall product delivery maturity. Own the Dis-loyalty tooling support for the operational teams.

Product Operations

• Establish and embed scalable ways of working across the Product organisation, including documentation standards, delivery ceremonies, governance frameworks, and scoping processes.

Leadership & Team Development

• Direct line management of the Product Managers (2) and the Product Design Manager (1). Continue to build and develop a high-performing Product organisation through coaching, mentoring, and active talent development.
• Provide clear line management and create an environment where the team can do their best work, proving a safe space for development & feedback.

Cross-functional Collaboration

• Partner closely with Commercial, Revenue, Marketing, Technology, and Operations teams to ensure product strategy is tightly aligned with business objectives and member needs.
• Act as a trusted senior voice across the business, building strong relationships with internal and external stakeholders.

Qualifications

What We're Looking For

• 10+ years of product management experience, with a strong track record of product strategy and execution across multiple digital channels — web, mobile, and app.
• Strong working knowledge of agile methodologies, with experience thriving in fast-paced, iterative product environments.
• Proven experience building successful products at scale.
• Hands-on experience leading app development and optimisation, with an uncompromising focus on quality and user-centred design (Figma).
• Experience leading marketplace products, including scaling operations and improving platform efficiency.
• Data-driven mindset, with fluency in analytics tools and a habit of letting insight guide product decisions and user experience optimisation.
• Hospitality and/or membership experience is a plus, but not essential.
• Excellent leadership and communication skills — you can inspire and drive cross-functional teams, and know how to bring diverse stakeholders on the journey.
• Strong commercial acumen with the ability to align product strategy with broader business objectives, working effectively with both internal teams and external partners.
• Proven ability to manage complex stakeholder relationships with confidence and clarity.
• Resilient and adaptable — comfortable shifting priorities at pace in response to evolving business needs.

Additional Information

What’s in it for you…

• 25 days holiday (and bank holidays), pension and life insurance
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• Treat yourself with lots of retail & hospitality perks through our partners
• Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!)
• Extra time off to volunteer with one of our partner charities
• Cycle to work scheme
• Enhanced Family Leave
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an
• environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
• A competitive package and plenty of opportunity for development.