General Manager - Mercure Hai Phong

Job Description

Key Responsibilities:

Financial Management:

* Analyze monthly P&L and financial reports, identifying deviations from business plan goals and reporting findings to Owners Operations;

* Develop, implement and manage operational department goals; conduct daily management briefings on key activities:

- Ensure compliance with corporate audits, health and safety regulations and statutory requirement;

- Evaluate guest needs, guest mix and competitive positioning; recommend appropriate service and operational changes;

- Anticipate and address guest issues through proactive processes that promote satisfaction;

- Represent the Brand credibly to the market, guests and heartists; personally welcome key accounts and patrons;

- Maintain positive owner relations through appropriate and timely communications with the Owner's representative;

Team Management:

* Manage team performance, conduct evaluations and address performance issues within operational departments;

* Train, develop and coach team members; identify and nurture high-potential staff for advancement;

* Monitor team performance, professionalism and attitude on a continuous basis

Qualifications

* A minimum of 5 years of experience as a General Manager in a premium or midscale hotel, preferably within Vietnam;

* Proven ability to drive a dynamic team with enabling and collaborative leadership style;

* Strong knowledge in rooms, sales & marketing, digital marketing, e-commerce, and food & beverage services;

* Proficiency in English and Bachelor degree are required.

Additional Information

* Employee benefit card offering discounted rates at Accor hotels worldwide;

* Develop your talent through Accor’s learning programs;

* Opportunity to grow within your property and across the world;

* Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.