Cluster GM Jeddah & Makkah

Job Description

We are seeking an experienced and visionary Cluster General Manager to lead and oversee operations across our Jeddah and Makkah locations - Saudi Arabia in IBIS & Adagio Jeddah City Centre and IBIS Styles / Mercure Makkah Aziziyah. In this strategic leadership role, you will be responsible for driving business growth, ensuring operational excellence, and building high-performing teams across the cluster. The ideal candidate will bring decisive leadership, strong business acumen, and a proven track record of managing multi-unit operations in a fast-paced environment.

• Develop and execute strategic business plans for the cluster, ensuring alignment with organizational objectives and market opportunities in the Jeddah and Makkah regions
• Oversee all operational aspects across multiple locations, including staffing, inventory management, customer service standards, and facility maintenance
• Drive revenue growth and profitability by analyzing market trends, optimizing pricing strategies, and implementing cost-control measures
• Build, mentor, and motivate high-performing teams, fostering a culture of accountability, continuous improvement, and professional development
• Manage P&L responsibilities for the cluster, including budgeting, forecasting, and financial reporting
• Establish and maintain strong relationships with key stakeholders, including corporate leadership, local partners, and community organizations
• Monitor and analyze performance metrics, implementing corrective actions to achieve or exceed targets
• Lead change management initiatives and drive organizational improvements across the cluster
• Ensure compliance with company policies, local regulations, and industry standards
• Identify and develop talent within the organization, creating succession plans and career advancement opportunities

Qualifications

• Minimum 8-10 years of progressive management experience, with at least 5 years in a multi-unit or cluster leadership role
• Proven expertise in P&L management, financial analysis, and business planning
• Strong track record of driving revenue growth and operational efficiency
• Demonstrated ability to build, develop, and lead high-performing teams
• Excellent strategic thinking and decision-making skills with a results-oriented mindset
• Strong communication and interpersonal skills with the ability to influence at all organizational levels
• Experience in performance management, talent development, and organizational change management
• Knowledge of the local market dynamics in Saudi Arabia, particularly in the Jeddah and Makkah regions
• Proficiency in business analysis tools and enterprise resource planning (ERP) systems
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities
• Strong problem-solving capabilities and adaptability to evolving business needs
• Fluency in English; Arabic language skills are preferred