Agent Engineering Intern

Company Overview

Built with 💜 in KSA with Silicon Valley experience, we're building a suite of products across Voice AI & AI agents. We're a small team that's growing rapidly and are on the cusp of hyper growth in an extremely exciting market. If you're looking to join a fast-paced, growing start-up, then this is the place for you!

Role Overview

As an Agent Engineering Intern, you will work closely with our engineering, product, and client-facing teams to design, build, and deploy AI agents that solve real-world problems. You'll support Proof of Concept (POC) development, own the end-to-end delivery of agent implementations, and interface directly with clients — gaining hands-on experience in one of the most in-demand areas of modern AI.

Key Responsibilities

• Support the development of Proof of Concepts (POCs) for new client use cases, from scoping through to demo-ready delivery.

• Design and build AI agents using our platform, translating client requirements into functional agent workflows.

• Own end-to-end delivery of agent implementations — taking responsibility for timelines, quality, and outcomes.

• Interface with clients to gather requirements, present progress, answer questions, and manage expectations throughout the project lifecycle.

• Listen to recorded calls between AI agents and customers, evaluating each interaction for accuracy, tone, compliance, and customer experience.

• Score conversations against a defined quality rubric and document findings in our QA tracking system.

• Flag agent errors, hallucinations, missed customer cues, and policy or compliance issues for the team to address.

• Identify patterns and trends across calls — recurring failure modes, common customer questions, and opportunities to improve agent prompts and workflows.

• •Partner with the Operations team to share feedback that informs agent training, prompt updates, and product improvements.

• Help refine and evolve the QA rubric and scoring guidelines as our agents grow and change.

• Contribute to weekly quality reports summarizing performance metrics, key issues, and recommended improvements.

• Occasionally review chat or text-based agent transcripts in addition to voice calls.

Requirements

• Final semester or recent university graduate in Computer Science, Engineering, or related field

• Interest in software quality assurance, testing, and AI technologies

• Basic understanding of software testing concepts and methodologies

• Familiarity with testing tools or programming languages is a plus

• Strong attention to detail and problem-solving skills

• Excellent communication and analytical abilities

• Eagerness to learn and adapt in a fast-paced environment

• Ability to speak and write fluently in both Arabic & English

• Must be based in Riyadh

Why Join Us?

• Opportunity to be part of a high-growth, innovative tech start-up

• Collaborative, mission-driven culture

• Hands-on experience working on impactful AI products