Vice President, Practice Lead - Utilities, Energy, & Home Services

TDS Global Solutions is partnering with a global customer experience and outsourcing organization seeking a strategic Practice Lead focused on the Utilities, Energy, and Home Services sector.

This role is designed for a commercially minded industry leader who can combine deep vertical expertise with strategic account management, operational insight, and consultative client leadership.

The successful candidate will serve as a trusted advisor to enterprise clients while driving organic account growth, supporting solution development, and strengthening long-term strategic partnerships.

This is not a traditional sales-hunting role. Instead, the organization is seeking a strategic relationship leader capable of expanding existing client partnerships and influencing enterprise growth initiatives.

Key Responsibilities

Strategic Account Leadership

• Own and grow a portfolio of Utilities, Energy, and Home Services client relationships
• Develop strategic account plans focused on organic growth and account expansion
• Identify opportunities for upselling, cross-functional support, and operational optimization
• Build executive-level relationships across enterprise client organizations

Industry Expertise & Solution Support

• Serve as the internal and external SME for the Utilities / Energy / Home Services vertical
• Provide expertise related to customer operations, billing support, customer care, field service coordination, and utility customer experience
• Translate industry trends and operational challenges into scalable solutions
• Support executive client presentations and strategic discussions

Commercial Growth & Solutioning

• Partner with Sales, Operations, and Delivery teams on strategic growth initiatives
• Support client onboarding, solution development, and market positioning efforts
• Influence new business pursuits through industry expertise and consultative leadership
• Help shape service offerings aligned to evolving market demands

Cross-Functional Leadership

• Collaborate across commercial, operational, and executive leadership teams
• Navigate operational trade-offs while maintaining strong client outcomes
• Influence internal stakeholders without direct authority
• Operate effectively in a dynamic, fast-paced environment

Requirements

• 5+ years of experience within BPO, customer operations, outsourcing, or service-based environments
• Strong experience in strategic account management, client partnerships, or commercial growth leadership
• Deep expertise within Utilities, Energy, and/or Home Services environments
• Experience supporting complex enterprise client relationships

Preferred Experience

• Experience working within both client-side and outsourcing/provider environments preferred
• Strong understanding of customer operations, staffing models, and service delivery structures
• Experience supporting enterprise-level operational and CX initiatives

Professional Skills

• Strong commercial and strategic mindset
• Executive presence and strong communication skills
• Ability to proactively identify and drive growth opportunities
• Strong operational and business acumen
• Collaborative leadership style with a solutions-oriented approach

Compensation & Location

• Base salary approximately $140,000–$180,000 USD
• Corporate bonus structure
• Remote / home-based role within North America
• Approximately 20% travel