Project Support Coordinator

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

This position will be covering the hours of 6am-2:30pm

WHAT YOU WILL DO:

We are looking for a driven and detail-oriented LMR (Land, Mobile & Radio) Deployment Support Engineer to join our dynamic Global Product Security team. In this role, you will collaborate closely with cross-functional teams and key stakeholders, helping to streamline processes, drive security initiatives, and ensure the successful execution of projects within the security domain.

KEY RESPONSIBILITIES:

Personnel performing Land Mobile Radio LMR support services / operating the Service Desk will be responsible for executing on the following:

• Managing all administrative and information flow aspects of LMR projects, ensuring data integrity, resource alignment, and efficient execution support across the program; including:
• Ensuring data integrity and up-to-date status across all key LMR tracking systems.
• Supporting project delivery schedules, resource alignment, and site access requests for technical personnel and subcontractors.
• Supporting the development and maintenance of LMR training materials and documentation, coordinating training sessions, and onboard new project personnel (EPMs, vendors, colleagues) on LMR processes and project status.
• Overseeing the lifecycle of LMR support requests and faults, ensuring rapid triage, efficient routing, and timely resolution according to established SLAs; including:
• Overseeing the LMR fault reporting and support ticket lifecycle, from initial intake to resolution tracking.
• Conducting initial assessment and triage of LMR faults and service requests, prioritizing and ensuring accurate routing to appropriate technical teams.
• Tracking resolution of faults and service orders against established SLAs.
• Coordinating radio and system repair processes by engaging appropriate technical and vendor resources and managing responses and resolution for all LMR-related tickets and SmartPTT support requests.
• Managing all regulatory requirements related to Radio Frequency (RF) licensing, ensuring global compliance and optimal spectrum management for LMR systems, including:
• Managing the entire RF license application process, including consulting with the TPM and Legal, and ensuring all data is updated to the relevant tracker.
• Managing the domestic and international regulatory application process for new RF sites, as well as modifications and renewals of existing licenses; including translating foreign documentation into English and ensuring each country's specific legal process is followed.
• Maintaining and optimizing the central database of all active licenses.
• Researching and analysing appropriate RF spectrum for LMR systems to support new and evolving system deployments.

Essential Criteria:

• Minimum of 3 years experience in a similar position.

• Proven track record in project delivery with exceptional interpersonal skills.
• Ability to be self-motivated and accountable in a fast-pace, independent environment
• Ability to think creatively as well as methodically regarding technical issue
• Technical skills must include a knowledge of Security communications related hardware and signal flow
• Must be able to read and understand plans to ensure everything is done correctly and do any additional configuration that is required
• Strong interpersonal, customer service, and conflict resolution skills
• Willingness to learn and adapt to client culture
• Ability to work both independently as well as with a team
• Must have critical thinking and problem-solving ability
• Be flexible and adaptable to change and hours of work, to meet the needs of the customer
• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

If you are passionate about security risk management and effective service delivery, we encourage you to apply and join our team.

BELONGING AT EOS:
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.